What role does the consumer have in safety and quality?


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10 tips for safer health care - what everyone needs to know

Produced by Australian Council for Safety and Quality in Health Care

Consider some examples of consumer roles in safety and quality

Consumers can comment about care and services
Consumers can participate in
- treatment decisions
- safe health care practice
Consumers can be involved in developing patient information
Consumers can assist in service planning

Being culturally aware

What are your responsibilities?

To deliver care with respect and caring to all people
Recognise that a “one size fits all” approach is not appropriate
Avoid making assumptions based on cultural background
Provide practical support such as interpreting services
Optimise opportunities to put the patient and family in control of decisions

Refer to checklist for specific organisational processes

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Last updated: 3 September, 2010
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