What affects our attitude

• Concern that a patient may have been hurt

• Reluctance to admit to making an error

• Belief that perfection is important

• Concern about being blamed

• Concern about potential legal problems

Incorrect beliefs about errors

• Nothing good can come from errors X
  

• Bad people make bad errors X

• Cannot predict where errors will occur X

• Practice makes perfect X

• Highly trained people rarely make errors X

• Errors of highly trained people results in bad outcomes X

• It’s easier to change people than situations X

Reason –Seven myths about human error and its management