Contents - Introduction to Safety and Quality Principles


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Introduction
How safe is health care?
Health system failures
Adverse events
Can safety in health care be improved?
Errors
What affects our attitude to errors in health care?
What we should know about errors
Try this....
Consider the likenesses
Solutions
Which systems help to identify improvement opportunities?
Examples of system improvements
Considerations when changing systems - what works?
How will we know that the system is safer when changes are made?
Systems to support improvements
Correct patient identification
Complaints - another system for identifying improvement opportunities
Safe staffing
What you should know about fatigue
Team work
Why is communication important in health care?
What role does the consumer have in safety and quality?
Other processes - Accreditation
Individual accountability
Safety culture

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Contents | Page 1 of 26

Last updated: 14 August, 2009
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