A guide for health service staff
The need to constantly improve the quality and safety of services delivered to consumers is well recognised in health care. However, it is not always easy to know exactly how best to bring about improvement. Having a variety of methods, or quality improvement tools, to guide activities, can make the process simpler and more logical for all involved.
Process mapping is one such improvement tool. Process mapping involves developing a simple visual picture, or map, of a process. It is a relatively simple tool that can help an organisation better understand how parts of the organisation work, and assist with analysing how it could work better.
This paper is designed to assist anyone who wishes to review processes in their workplace, using a structured approach. It:
- outlines basic process mapping steps
- provides suggestions on how some commonly experienced problems might be overcome
- provides some simple examples of process maps.
Process mapping -
A guide for health service staff -
Victorian Quality Council -
June 2007 (266kb, pdf)
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