Enabling the consumer role in clinical governance

Without meaningful consumer collaboration with health services, service improvement cannot be truly consumer focused, and will be biased towards provider concerns. Health care delivery may contain inefficiencies and anachronisms based on unfounded assumptions about consumer expectations and needs.

Effective consumer participation is a collaborative process between health care consumers and providers to instigate improvement activities that consider clinical, social, emotional and cultural aspects of care and services.

This paper explores both consumer and health care organisational roles in achieving consumer collaboration in safety and quality improvement.

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Enabling the consumer role in clinical governance (684kb, pdf)

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