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Victorian Quality Council Resources Archive

The Victorian Quality Council (VQC) finished its term on 30 June 2012. The resources found on this site represent ten years of work completed by the VQC.

The VQC was the ministerial advisory committee that advised the Minister for Health and the Department of Health on actions to be taken to improve safety and quality of care in Victoria. The VQC operated for three terms: 1 July 2002 to 30 June 2005; 1 July 2005 to 30 June 2008; and 1 July 2008 to 30 June 2012. A report on the achievements of the third term council is available below.

  VQC final report 2012

As well as providing expert advice and advocating for continuous improvement of quality and safety across the health sector, the VQC delivered against an endorsed strategic plan specific to each of its terms. The VQC led projects designed to improve various aspects of quality and safety and produced numerous resources that are valued by clinicians and healthcare consumers alike. The VQC resources will continue to be made available through the Commission for Hospital improvement.

Please note that some of the resources may no longer be based on the most current clinical evidence available. We have included publishing dates to allow you to use your discretions. These resources will be reviewed periodically with a view to removing those that are seldom accessed or have been superseded.

Resources and publications (alphabetical order by topic)

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Acute Pain Management

Acute Pain Management Measurement Toolkit (March 2007)

Adobe Acrobat icon Acute Pain Management Measurement - Toolkit (1511kb, pdf)
MS Word icon Appendix 1 - Pain rating scales (239kb, Micosoft Word)
MS Word icon Appendix 2 - Patient Brochure (236kb, Microsoft Word)
MS Word icon Appendix 3 - Reportable observations (42kb, Microsoft Word)
Microsoft excel icon Appendix 4 - Thermic Observation Chart VQC (55kb, Microsoft Excel)
MS Word icon Appendix 5 - Special Analgesia Observation Chart (1200kb, Microsoft Word)
MS Word icon Appendix 6 - Analgesia Treatment Summary Form (26kb, Microsoft Word)

Acute Pain Management Measurement Audit Tools (May 2009)

Adobe Acrobat icon Acute Pain Management Audit Tools (May 2009) (45kb, pdf)
Adobe Acrobat icon Acute Pain Management Audit Tool Guidelines (May 2009) (72kb, pdf)

Managing Your Pain brochure (April 2008)

Adobe Acrobat icon Managing Your Pain(APS) - English (280kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Arabic (236kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Chinese (371kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Croatian (171kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Greek (176kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Italian (171kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Macedonian (175kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Somali (171kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Spanish (182kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Turkish (175kb, pdf)
Adobe Acrobat icon Managing Your Pain(APS) - Vietnamese (181kb, pdf)

Change management

Adobe Acrobat icon Successfully implementing change (226kb, pdf) (February 2006)
Adobe Acrobat icon Understanding the Sustainability of Health Programs and Organisational Change (73kb, pdf) (June 2007)

Clinical Governance

For further information on clinical governance, you may wish to refer to the Victorian Clinical Governance Policy Framework.

Adobe Acrobat icon Better Quality, Better Health Care: Executive Summary (124kb, pdf) (November 2003)
Adobe Acrobat icon Better Quality, Better Health Care: A Safety and Quality Improvement Framework for Victorian Health Services (1010kb, pdf) (November 2003)
Adobe Acrobat icon The Healthcare Board's role in clinical governance (1500kb, pdf) (November 2004)
Adobe Acrobat icon Leading clinical governance in health services (582kb, pdf) (April 2005)
Adobe Acrobat icon Developing the clinical leadership role in clinical governance (738kb, pdf) (April 2005)
Adobe Acrobat icon Enabling the consumer role in clinical governance (684kb, pdf) (November 2004)

Clinical Handover

Adobe Acrobat icon Clinical Handover Information Sheet (49kb, pdf) (February 2006)
Adobe Acrobat icon Clinical handover - Results arising from a clinical handover survey circulated to all Victorian public health services (99kb, pdf) (July 2006)
Adobe Acrobat icon Evaluation of the effectiveness and acceptability of standardised clinical handover tools at four Victorian health services - May 2008 (330kb, pdf) (May 2008)
Adobe Acrobat icon Clinical handover: The next steps - June 2008 (376kb, pdf) (June 2008)
Adobe Acrobat icon Clinical Handover A Coroner’s Perspective Dr Adam O’Brien (790kb, pdf) (November 2006)
Adobe Acrobat icon Nurses’ perspectives of the different types of handover - Professor Beverly O'Connell (357kb, pdf) (November 2006)
Adobe Acrobat icon Clinical Handover Workshop - Assoc Professor Christine Kilpatrick (42kb, pdf) (November 2006)
Adobe Acrobat icon Handovers, Victorian Quality Council - Professor David Watters (1.15mb, pdf) (November 2006)
Adobe Acrobat icon Of hat-tricks and elephants... - Dr Garry Lane (983kb, pdf) (November 2006)
Adobe Acrobat icon Medical Handover at Northeast Health Wangaratta - Mr Kevin Vaughan (316kb, pdf) (Nomvember 2006)
Adobe Acrobat icon Group work summary (45kb, pdf) (November 2006)

Clinical handover tools (November 2006)

Adobe Acrobat icon Suggested CH organisational readiness checklist (29kb, pdf)
Adobe Acrobat icon Suggested CH template (28kb, pdf)
Adobe Acrobat icon Suggested content for CH policy (33kb, pdf)
Adobe Acrobat icon Suggested content for CH protocol or guidelines (33kb, pdf)

Clinical leadership

Adobe Acrobat icon Overview of the Clinical Leadership Program (52kb, pdf)

Communication among healthcare professionals

Adobe Acrobat icon Promoting effective communication among healthcare professionals (217kb, pdf) (July 2010)
Adobe Acrobat icon Communicating with consumers and carers - part 1 (934kb, pdf) (May 2007)
Adobe Acrobat icon Communicating with consumers and carers - part 2 (621kb, pdf) (May 2007)
Adobe Acrobat icon The impact of communication of test results on appropriate patient care (751kb, pdf) (November 2004)

Consumers

Consumer Training: Health Issues Centre website

Creating Safety

Creating Safety: Chief Psychiatrist website

Data

  Health care quality and safety monitoring in Victoria (April 2011)
Adobe Acrobat icon A guide to using data for health care quality improvement (4.2mb, pdf)
Adobe Acrobat icon A guide to using data for health care quality improvement – Black & White (3.6mb, pdf)
Adobe Acrobat icon Healthcare Quality and Safety Data Dictionary (1.5mb, pdf) (May 2004)

Education

Introduction to Safety and Quality Principles (2007)

Falls

Falls prevention e-learning package (2009)

The VQC released 'Minimising the risk of falls and falls related injuries - guidelines' in July 2004. If you'd like a copy please contact ann-maree.baker@health.vic.gov.au. For more recent falls guidelines please see the Australian Commission on Safety and Quality in Health Care's 2009 Guidelines.

Hand hygiene

For up to date resources on hand hygiene visit the Hand Hygiene Australia website.

PDF icon gif VQC Hand Hygiene Resource Manual & Education Toolkit - Overview and glossary (1006kb, pdf) (April 2006)

VQC HH Manual (April 2006)
PDF icon gif VQC HH Manual - Chapter One - Introducton and Background (770kb, pdf)
PDF icon gif VQC HH Manual - Chapter Two - Project Management (756kb, pdf)
PDF icon gif VQC HH Manual - Chapter Three - Leadership & Cultural Change (608kb, pdf)
PDF icon gif VQC HH Manual - Chapter Four - Producet Management (754kb, pdf)
PDF icon gif VQC HH Manual - Chapter Five - HCW Education (539kb, pdf)
PDF icon gif VQC HH Manual - Chapter Six - Promotion (177kb, pdf)
PDF icon gif VQC HH Manual - Chapter Seven - Outcome Indicators (994kb, pdf)
PDF icon gif VQC HH Manual - Chapter Eight - Optional Interventions (253kb, pdf)
PDF icon gif VQC HH Manual - Chapter Nine - Frequently Asked Questions (181kb, pdf)
PDF icon gif VQC HH Manual - Chapter Ten - Appendices (A) (2162kb, pdf)
PDF icon gif VQC HH Manual - Chapter Ten - Appendices (B) (3100kb, pdf)

PDF icon gif Literature review on hand hygiene product selection (160kb, pdf) (2006)
MS Word icon Crossword Flyer (51kb, MS Word) (2006)
MS Word icon Glow in the Dark Exercise (34kb, MS Word)(2006)
MS Powerpoint icon Avagard Crossword (81kb, PowerPoint) (2006)
Adobe PDF icon Surveillance Swabs Exercise (614kb, pdf) (2006)
Adobe PDF icon "It's in your hands" postcard (884kb, pdf) (2006)
Adobe PDF icon "It's in your hands" poster (399kb, pdf) (2006)
Adobe PDF icon "When to use alcohol hand rubs" poster (80kb, pdf) (2006)
Adobe PDF icon "Alcohol handrubs reduce infection risk" poster (45kb, pdf) (2006)
Adobe PDF icon "Are your hands clean?" poster (27kb, pdf) (2006)
Adobe PDF icon "Bugs have no legs" poster (215kb, pdf) (2006)
Adobe PDF icon "Have you got bugs on you?" poster (141kb, pdf) (2006)
Adobe PDF icon Computer hygiene poster (500kb, pdf) (2006)
Adobe PDF icon "Count the cost of infections" poster (68kb, pdf) (2006)
Adobe PDF icon "Have you completed your hand hygiene credentialling package?" poster (75kb, pdf) (2006)
Adobe PDF icon "Have you completed your hand hygiene credentialling package?" generic poster (83kb, pdf) (2006)
Adobe PDF icon "Please leave your crown jewels at home" poster (34kb, pdf) (2006)
MS Word icon "Did you DeBug" poster (46kb, MS Word) (2006)
Adobe PDF icon Hand hygiene sustainability workshop results (March 2007)

Health Literacy

Getting the most out of the Clinical Conversation (664kb, pdf) (April 2011)
  Talking With Your Doctor: A guide for older people (October 2011)
  Medicines checklist (October 2011)
  Talking with your doctor checklist (October 2011)
 Health concerns checklist (October 2011)
Finding a doctor (Video) (Transcript) (October 2011)
Be prepared (Video) (Transcript) (October 2011)
Appropriate Support (Video) (Transcript) (October 2011)
Giving information (Video) (Transcript) (October 2011)
Communicating effectively (Video) (Transcript) (October 2011)
Being honest (Video) (Transcript) (October 2011)
Managing your medication (Video) (Transcript) (October 2011)
Preparing for surgery (Video) (Transcript) (October 2011)
Talking about sensitive issues (Video) (Transcript) (October 2011)
Understanding your doctor (Video) (Transcript) (October 2011)

Interhospital Patient Transfer

  Guide to Patient Transfer. Principles and Minimum Requirements for non-time critical inter-hospital patient transfer (December 2012)
  Patient Tranfer Form Dec 2012
  Patient Transfer Form Instructions for Use Dec 2012
Adobe PDF icon Interhospital patient transfer - a thematic analysis of the literature (November 2009)
Adobe PDF icon Current Inter-hospital patient transfer (February 2008)
Adobe PDF icon Themes from the Inter hospital Patient transfer workshop (May 2008)
Adobe PDF icon Feedback from the Interhospital Patient Transfer workshop (April 2008)
Adobe PDF icon Current Inter-hospital patient transfer practice (March 2008)
Adobe PDF icon Adult retrieval Victoria (March 2008)
Adobe PDF icon Newborn Emergency Transport Service (March 2008)

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Next steps

  The Next Steps: Having Conversations on Life and Death, Education and Training Manual (February 2012)
The Next Steps : Vignettes (February 2012)

Pressure ulcers

Pressure Ulcers - education package for residential aged care (2009)
Pressure Ulcer Basics - education package for clinicians (2006)

Process mapping

Adobe Acrobat icon Process mapping (273kb, pdf) (June 2007)

Safety and Quality

Safety and Quality e-learning package (March 2007)
Adobe Acrobat icon Checklist for specific organisation safety and quality processes (43kb, pdf) (2007)
Adobe Acrobat icon Manager’s Guide: Checklist for organisational specific safety and quality processes (29kkb, pdf) (2007)
Adobe Acrobat icon Introduction to Safety and Quality Principles: Results from the pilot project (197kb, pdf) (2007)
Adobe Acrobat icon Introduction to Safety and Quality Principles: Results from the pilot project (graphs) (70kb, pdf) (2007)

Team STEPPS

Victorian TeamSTEPPS pilot project

Test results

The impact of communication of test results on appropriate patient care (November 2004)

Venous Thromboembolism

Adobe Acrobat icon Venous Thromboembolism prevention - Case study: Barwon Health (104kb, pdf) (January 2008)
Adobe Acrobat icon Venous Thromboembolism prevention - Case study: Northern Health (100kb, pdf) (January 2008)
Adobe Acrobat icon Venous Thromboembolism prevention - Case study: Wimmera Health Care Group (92kb, pdf) (January 2008)

Victorian Patient Safety Survey

  Victorian Patient Safety Climate Survey-Evaluation Report (March 2011)

Victorian Travelling fellowship

Victorian Travelling fellowship

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Last updated: 12 February, 2013
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