Victorian Quality Council Resources Archive
The Victorian Quality Council (VQC) finished its term on 30 June 2012. The resources found on this site represent ten years of work completed by the VQC.
The VQC was the ministerial advisory committee that advised the Minister for Health and the Department of Health on actions to be taken to improve safety and quality of care in Victoria. The VQC operated for three terms: 1 July 2002 to 30 June 2005; 1 July 2005 to 30 June 2008; and 1 July 2008 to 30 June 2012. A report on the achievements of the third term council is available below.
VQC final report 2012
As well as providing expert advice and advocating for continuous improvement of quality and safety across the health sector, the VQC delivered against an endorsed strategic plan specific to each of its terms. The VQC led projects designed to improve various aspects of quality and safety and produced numerous resources that are valued by clinicians and healthcare consumers alike. The VQC resources will continue to be made available through the Commission for Hospital improvement.
Please note that some of the resources may no longer be based on the most current clinical evidence available. We have included publishing dates to allow you to use your discretions. These resources will be reviewed periodically with a view to removing those that are seldom accessed or have been superseded.
Resources and publications (alphabetical order by topic)
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Acute Pain Management
Acute Pain Management Measurement Toolkit (March 2007)
Acute Pain Management Measurement - Toolkit (1511kb, pdf)
Appendix 1 - Pain rating scales (239kb, Micosoft Word)
Appendix 2 - Patient Brochure (236kb, Microsoft Word)
Appendix 3 - Reportable observations (42kb, Microsoft Word)
Appendix 4 - Thermic Observation Chart VQC (55kb, Microsoft Excel)
Appendix 5 - Special Analgesia Observation Chart (1200kb, Microsoft Word)
Appendix 6 - Analgesia Treatment Summary Form (26kb, Microsoft Word)
Acute Pain Management Measurement Audit Tools (May 2009)
Acute Pain Management Audit Tools (May 2009) (45kb, pdf)
Acute Pain Management Audit Tool Guidelines (May 2009) (72kb, pdf)
Managing Your Pain brochure (April 2008)
Managing Your Pain(APS) - English (280kb, pdf)
Managing Your Pain(APS) - Arabic (236kb, pdf)
Managing Your Pain(APS) - Chinese (371kb, pdf)
Managing Your Pain(APS) - Croatian (171kb, pdf)
Managing Your Pain(APS) - Greek (176kb, pdf)
Managing Your Pain(APS) - Italian (171kb, pdf)
Managing Your Pain(APS) - Macedonian (175kb, pdf)
Managing Your Pain(APS) - Somali (171kb, pdf)
Managing Your Pain(APS) - Spanish (182kb, pdf)
Managing Your Pain(APS) - Turkish (175kb, pdf)
Managing Your Pain(APS) - Vietnamese (181kb, pdf)
Change management
Successfully implementing change (226kb, pdf) (February 2006)
Understanding the Sustainability of Health Programs and Organisational Change (73kb, pdf) (June 2007)
Clinical Governance
For further information on clinical governance, you may wish to refer to the Victorian Clinical Governance Policy Framework.
Better Quality, Better Health Care: Executive Summary (124kb, pdf) (November 2003)
Better Quality, Better Health Care: A Safety and Quality Improvement Framework for Victorian Health Services (1010kb, pdf) (November 2003)
The Healthcare Board's role in clinical governance (1500kb, pdf) (November 2004)
Leading clinical governance in health services (582kb, pdf) (April 2005)
Developing the clinical leadership role in clinical governance (738kb, pdf) (April 2005)
Enabling the consumer role in clinical governance (684kb, pdf) (November 2004)
Clinical Handover
Clinical Handover Information Sheet (49kb, pdf) (February 2006)
Clinical handover - Results arising from a clinical handover survey circulated to all Victorian public health services (99kb, pdf) (July 2006)
Evaluation of the effectiveness and acceptability of standardised clinical handover tools at four Victorian health services - May 2008 (330kb, pdf) (May 2008)
Clinical handover: The next steps - June 2008 (376kb, pdf) (June 2008)
Clinical Handover A Coroner’s Perspective Dr Adam O’Brien (790kb, pdf) (November 2006)
Nurses’ perspectives of the different types of handover - Professor Beverly O'Connell (357kb, pdf) (November 2006)
Clinical Handover Workshop - Assoc Professor Christine Kilpatrick (42kb, pdf) (November 2006)
Handovers, Victorian Quality Council - Professor David Watters (1.15mb, pdf) (November 2006)
Of hat-tricks and elephants... - Dr Garry Lane (983kb, pdf) (November 2006)
Medical Handover at Northeast Health Wangaratta - Mr Kevin Vaughan (316kb, pdf) (Nomvember 2006)
Group work summary (45kb, pdf) (November 2006)
Clinical handover tools (November 2006)
Suggested CH organisational readiness checklist (29kb, pdf)
Suggested CH template (28kb, pdf)
Suggested content for CH policy (33kb, pdf)
Suggested content for CH protocol or guidelines (33kb, pdf)
Clinical leadership
Overview of the Clinical Leadership Program (52kb, pdf)
Communication among healthcare professionals
Promoting effective communication among healthcare professionals (217kb, pdf) (July 2010)
Communicating with consumers and carers - part 1 (934kb, pdf) (May 2007)
Communicating with consumers and carers - part 2 (621kb, pdf) (May 2007)
The impact of communication of test results on appropriate patient care (751kb, pdf) (November 2004)
Consumers
Consumer Training: Health Issues Centre website
Creating Safety
Creating Safety: Chief Psychiatrist website
Data
Health care quality and safety monitoring in Victoria (April 2011)
A guide to using data for health care quality improvement (4.2mb, pdf)
A guide to using data for health care quality improvement – Black & White (3.6mb, pdf)
Healthcare Quality and Safety Data Dictionary (1.5mb, pdf) (May 2004)
Education
Introduction to Safety and Quality Principles (2007)
Falls
Falls prevention e-learning package (2009)
The VQC released 'Minimising the risk of falls and falls related injuries - guidelines' in July 2004. If you'd like a copy please contact ann-maree.baker@health.vic.gov.au. For more recent falls guidelines please see the Australian Commission on Safety and Quality in Health Care's 2009 Guidelines.
Hand hygiene
For up to date resources on hand hygiene visit the Hand Hygiene Australia website.
VQC Hand Hygiene Resource Manual & Education Toolkit - Overview and glossary (1006kb, pdf) (April 2006)
VQC HH Manual (April 2006)
VQC HH Manual - Chapter One - Introducton and Background (770kb, pdf)
VQC HH Manual - Chapter Two - Project Management (756kb, pdf)
VQC HH Manual - Chapter Three - Leadership & Cultural Change (608kb, pdf)
VQC HH Manual - Chapter Four - Producet Management (754kb, pdf)
VQC HH Manual - Chapter Five - HCW Education (539kb, pdf)
VQC HH Manual - Chapter Six - Promotion (177kb, pdf)
VQC HH Manual - Chapter Seven - Outcome Indicators (994kb, pdf)
VQC HH Manual - Chapter Eight - Optional Interventions (253kb, pdf)
VQC HH Manual - Chapter Nine - Frequently Asked Questions (181kb, pdf)
VQC HH Manual - Chapter Ten - Appendices (A) (2162kb, pdf)
VQC HH Manual - Chapter Ten - Appendices (B) (3100kb, pdf)
Literature review on hand hygiene product selection (160kb, pdf) (2006)
Crossword Flyer (51kb, MS Word) (2006)
Glow in the Dark Exercise (34kb, MS Word)(2006)
Avagard Crossword (81kb, PowerPoint) (2006)
Surveillance Swabs Exercise (614kb, pdf) (2006)
"It's in your hands" postcard (884kb, pdf) (2006)
"It's in your hands" poster (399kb, pdf) (2006)
"When to use alcohol hand rubs" poster (80kb, pdf) (2006)
"Alcohol handrubs reduce infection risk" poster (45kb, pdf) (2006)
"Are your hands clean?" poster (27kb, pdf) (2006)
"Bugs have no legs" poster (215kb, pdf) (2006)
"Have you got bugs on you?" poster (141kb, pdf) (2006)
Computer hygiene poster (500kb, pdf) (2006)
"Count the cost of infections" poster (68kb, pdf) (2006)
"Have you completed your hand hygiene credentialling package?" poster (75kb, pdf) (2006)
"Have you completed your hand hygiene credentialling package?" generic poster (83kb, pdf) (2006)
"Please leave your crown jewels at home" poster (34kb, pdf) (2006)
"Did you DeBug" poster (46kb, MS Word) (2006)
Hand hygiene sustainability workshop results (March 2007)
Health Literacy
Getting the most out of the Clinical Conversation (664kb, pdf) (April 2011)
Talking With Your Doctor: A guide for older people (October 2011)
Medicines checklist (October 2011)
Talking with your doctor checklist (October 2011)
Health concerns checklist (October 2011)
Finding a doctor (Video) (Transcript) (October 2011)
Be prepared (Video) (Transcript) (October 2011)
Appropriate Support (Video) (Transcript) (October 2011)
Giving information (Video) (Transcript) (October 2011)
Communicating effectively (Video) (Transcript) (October 2011)
Being honest (Video) (Transcript) (October 2011)
Managing your medication (Video) (Transcript) (October 2011)
Preparing for surgery (Video) (Transcript) (October 2011)
Talking about sensitive issues (Video) (Transcript) (October 2011)
Understanding your doctor (Video) (Transcript) (October 2011)
Interhospital
Patient Transfer
Guide to Patient Transfer. Principles and Minimum Requirements for non-time critical inter-hospital patient transfer (December 2012)
Patient Tranfer Form Dec 2012
Patient Transfer Form Instructions for Use Dec 2012
Interhospital patient transfer - a thematic analysis of the literature (November 2009)
Current Inter-hospital patient transfer
(February 2008)
Themes from the Inter hospital Patient transfer workshop (May 2008)
Feedback from the Interhospital Patient Transfer workshop (April 2008)
Current Inter-hospital patient transfer practice (March 2008)
Adult retrieval Victoria (March 2008)
Newborn Emergency Transport Service (March 2008)
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Next steps
The Next Steps: Having Conversations on Life and Death, Education and Training Manual (February 2012)
The Next Steps : Vignettes (February 2012)
Pressure ulcers
Pressure Ulcers - education package for residential aged care (2009)
Pressure Ulcer Basics - education package for clinicians (2006)
Process mapping
Process mapping (273kb, pdf) (June 2007)
Safety and Quality
Safety and Quality e-learning package (March 2007)
Checklist for specific organisation safety and quality processes (43kb, pdf) (2007)
Manager’s Guide:
Checklist for organisational specific safety and quality processes (29kkb, pdf) (2007)
Introduction to Safety and Quality
Principles:
Results from the pilot project (197kb, pdf) (2007)
Introduction to Safety and Quality
Principles:
Results from the pilot project (graphs) (70kb, pdf) (2007)
Team STEPPS
Victorian TeamSTEPPS pilot project
Test results
The impact of communication of test results on appropriate patient care (November 2004)
Venous Thromboembolism
Venous Thromboembolism prevention - Case study: Barwon Health (104kb, pdf) (January 2008)
Venous Thromboembolism prevention - Case study: Northern Health (100kb, pdf) (January 2008)
Venous Thromboembolism prevention - Case study: Wimmera Health Care Group (92kb, pdf)
(January 2008)
Victorian Patient Safety Survey
Victorian Patient Safety Climate Survey-Evaluation Report
(March 2011)
Victorian Travelling fellowship
Victorian Travelling fellowship
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