Victorian Service Coordination Practice Manual

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Overview

This Manual has been developed as a reference guide for managers responsible for leading and managing Service Coordination and for practitioners involved in the implementation of Service Coordination. The Manual is set out in five parts.

Part 1. Manual Introduction, provides introductory information for Manual users.

Part 2. Service Coordination in Victoria, provides an overview of Service Coordination within Victoria including information about the objectives, principles, and elements, and a flowchart of the consumer pathway through Service Coordination.

Part 3. Victoria’s Service Coordination Practice Standards, sets out the expected practice for the implementation of Service Coordination across Victoria.

Part 4. Referral Practice in Victoria, describes the expected referral practices, processes and systems in Victoria.

Part 5. Resources and Tools to Support Service Coordination, provides an overview of the key resources and tools which have been developed to support Service Coordination, including the Human Services Directory (HSD), the Service Coordination Tool Templates (SCTT), electronic referral systems and training packages.

A list of frequently asked questions is also available below for your information.

Contact

Contact information for further enquiries.

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Victorian Service Coordination Practice Manual (927kb, pdf)

Victorian Service Coordination Practice Manual - Frequently asked questions (61kb, pdf)

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