Program & sector implementation of service coordination (Including General Practice)

Page content: Overview | Victorian Statewide Referral Forms – A guide to using the electronic service coordination tools template in medical director | Download documents | Contact

Overview

A range of Department of Human Services program areas and their service sectors have now implemented service coordination and a number of other Programs will be mandating the use of the Service Coordination Tool Templates by 2006. More detail about Service Coordination implementation is available below.

Victorian Statewide Referral Forms – A guide to using the electronic service coordination tool template in medical director

The Dandenong District Division of General Practice (DDDGP) and The South East Primary Care Partnership (SEPCP) recently developed a self directed learning CD aimed at improving GP use of the Victorian Statewide Referral Form, VSRF (GP version of the service coordination tools). The CD was a result of a project, which was funded under the GP service coordination small grants initiative.

The CD titled 'Victorian Statewide Referral Forms – A guide to using the electronic service coordination tools template in medical director' uses a powerpoint presentation with narration to assist GPs, who use medical director software, to access the tools.

The presentation provides a brief overview of service coordination and the use of the SCTT. It then takes GPs through a step by step process in how to access, complete, and save the forms.

A copy of the CD has been sent to all PCPs and GP Divisions within Victoria for use and promotion.

A copy of the presentation can be obtained from the Dandenong District Division of General Practice website.

The presentation is located in the resources section of this site (under Forms, Templates & Proformas). It is a Powerpoint presentation, if you do not have Microsoft Office you can open the presentation using the free Powerpoint viewer program on the website – see link in Resources section.

For further information about the CD and the project please contact:

Graeme Fletcher
DDDGP
Enquiries: Tel (61 3) 9706 7311 or

Wendy Mason
SEPCP
Enquiries: Tel (61 3) 8792 2266

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Download documents

General Practitioners and service coordination

• Victorian Statewide Referral Form in GP clinical software (February 2004)
  This document is supplementary to the November 2003 Information Resource below and includes a list of the GP clinical software applications which includes the Statewide Referral Form.
  Victorian statewide referral form in GP clinical software information resource (February 2004) (169kb, pdf)

• Victorian statewide referral form in GP clinical software information resource (November 2003)
  This document describes the implementation of the Service Coordination Tool Templates in GP clinical software.
  Victorian statewide referral form in GP clinical software information resource (November 2003) (205kb, pdf)

Small grants for service coordination with general practice

Since 2002, the Department of Human Services has made available a limited funding pool for small grants of up to $10 000 to enable Divisions of General Practice , Primary Care Partnerships and their member agencies to work in partnership to involve general practice in local service coordination arrangements. Information about the projects that have been funded, and the learnings from those that are completed are provided below:

Case study reports 2002-2003

• General practice-electronic service directory project (Central East Primary Care Partnership, Whitehorse Division of General Practice & the Greater South East Division of General Practice) (192kb, pdf)

• Training to promote use of electronic service coordination tools project (Dandenong District Division of General Practice & South East PCP) (63kb, pdf)

• Testing service coordination tool templates in the general practice setting (Inner Eastern Melbourne Division Of General Practice & Boroondara PCP) (59kb, pdf)

• General Practice Engagement in the PCP Strategy (125kb, pdf)
  Case Study for the collaborative project undertaken by:
  • Inner South East Partnership in Community Health
  • Kingston Bayside Primary Care Partnership
  • Monash Division of General Practice
  • Central Bayside Division of General Practice
  • Southcity GP Services
  
  
  
• Best practice service coordination e-referral pathways between general practice & primary health care services (Frankston Mornington Peninsula Primary Care Partnership & Mornington Peninsula Division of General Practice) (360kb, pdf)

• Evaluation of "Bringing GPs into the loop" pilot project (Hume Moreland Primary Care Partnership & North West Division of General Practice) (106kb, pdf)

• GP engagement "a neighbourhood approach" (Western Melbourne Division of General Practice & Brimbank-Melton Primary Care Partnership) (35kb, pdf)

• Quality feedback between general practice & other primary care providers: a key component of a coordinated care system (Central Highlands Division of General Practice, Bendigo & District Division of General Practice & Central Victoria Health Alliance) (840kb, pdf)

• South Gippsland diabetes protocols project (South Coast Health Services Consortium & South Gippsland Division of General Practice) (41kb, pdf)

Case study reports 2003-2004

General Practice VSRF/SCTT Electronic Referral Project (56kb, MS Word)

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Service coordination implementation information resource (May 2003)

This document provides an update of the initiatives that will support electronic referral between primary care service providers and others across Victoria and assists Primary Care Partnership member agencies in making informed decisions regarding implementation of electronic referral.

Service coordination implementation information resource (May 2003) (129kb, pdf)

Service coordination implementation information resource (September 2002)

This document is no longer current but still provides valuable information about the context for Service Coordination. More up to date information about program implementation is available at PCP Strategic Directions Implementation Plan 2004 - 2006.

Service coordination implementation information resource (September 2002) (78kb, pdf)

Personal Alert Victoria (PAV)- program & service guidelines

The Guidelines have been developed for use by managers of PAV designated assessment agencies and their staff undertaking PAV assessments, PAV service providers, policy makers, and DHS Regional and Head Office Staff. The guidelines aim to assist with an understanding of PAV operational policies and procedures.

The Program and Service Guidelines can be downloaded from the Aged Care in Victoria web site.

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• Service coordination implementation FAQs community, women’s and dental health services - July 2002 (143kb, pdf)

• Key messages and FAQs for HACC agencies - updated December 2003 (89kb, pdf)

• Alcohol and drug services, service coordination implementation frequently asked questions (FAQs) - October 2002 (89kb, pdf)

• PCPs and public dental services - Service Coordination: Introduction of service coordination tool templates and initial needs identification (INI) for Victorian public dental providers (186kb, pdf)

• Key messages and FAQs for aged care assessment services (ACAS) - January 2004 (29kb, pdf)

• Service coordination: Key messages for HACC agencies - Updated April 2005 (53kb, pdf)

• Primary care partnerships service coordination strategy: Guidelines for area mental health services (322kb, pdf)
  Available from Victoria's Mental Health Services website.

• Primary care partnership service coordination strategy: Guidelines for Psychiatric Disability Rehabilitation and Support Services (PDRSS) (47kb, pdf)

Contact

Contact information for further enquiries.

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