Service coordination practice

Page content: Overview | Service Coordination Survey 2008 | Contact

Overview

The "Victorian Service Coordination Practice Manual" defines the common practices, processes, protocols and systems which support Service Coordination across Victoria. It replaces all local and regional Service Coordination Practices, Processes, Protocols and Systems (PPPS) manuals (16 different manuals were in existence in May 2006). The manual:

• articulates Victoria’s Service Coordination vision and practice standards.
• documents clear expectations for agencies and practitioners.
• provides information on systems and other supports available to agencies involved in Service Coordination.
• guides the implementation of Service Coordination at an agency level.
• provides a resource for managers and practitioners involved in Service Coordination.

The manual includes a pull-out poster that describes the consumer’s path through Service Coordination.

The manual is supported by two resources: the "Good Practice Guide for Practitioners" and the "Continuous Improvement Framework" (note that the framework is in draft form. A final version will be available after development of the Service Coordination implementation survey).

A list of frequently asked questions is also available for your information.

Download documents

• Victorian Service Coordination Practice Manual
• Poster of Consumer’s Pathway through Service Coordination
• Good Practice Guide for Practitioners
• Continuous Improvement Framework

Primary Care Partnerships may also have local protocols to complement the Victorian Service Coordination Practice Manual and information about these may be found on each of the specific PCP webpages.

Service Coordination Survey 2008

The Service Coordination Survey is a component of the Continuous Improvement Framework that supports the Victorian Service Coordination Practice Manual. Over 200 agencies responded to the survey, this includes a total of 636 programs. More information about the survey and the results can be found in the documents below.

Download documents

Background information sheet (43kb, pdf)

Service Coordination Survey - Statewide Results - December 2008 (146kb, pdf)

Contact

Contact information for further enquiries.

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