PCP & agency implementation

Page content: KPMG Project to assess the impact of Service Coordination | Improving access to services for clients in CH | Central Victorian Health Alliance | Western Metropolitan Region| Improving the focus on carer needs | Service coordination best practice manual | Contact

This section aims to showcase PCP service coordination implementation activities and resource development. The resources and examples of implementation can then be used and modified as required by other PCP member agencies. All use of the information provided on this site should reference the author of the materials.

KPMG Project to assess the impact of Service Coordination

Research completed recently by KPMG looked at the impact of Service Coordination on five community health services and three local government HACC providers. It found that when successfully implemented, Service Coordination delivers benefits to agencies, practitioners and consumers. For more information about what was found, the methodology and KPMG's suggestions on how to progress Service Coordination see the Executive Summary. The full report which includes the case studies of the agencies is also available below.

Executive summary - Analysis of the Impacts of Service Coordination on Service Capacity in the Primary Health Care Sector, November 2004 (68kb, pdf)

Final report - Analysis of the Impacts of Service Coordination on Service Capacity in the Primary Health Care Sector, November 2004 (530kb, pdf)

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Making it work - Improving access to services for clients in Community Health

Although the Community Health agencies profiled in this series of case studies all acknowledge that implementing Service Coordination is a challenging journey, they firmly believe in the benefits it can reap. The first part of the document describes the model of Service Coordination introduced by the agencies, including what they have achieved and some of the difficult issues they had to deal with. The second part talks about the change process and lessons they have learnt along the way.

Making it work - Improving access to services for clients in Community Health (166kb, pdf)

Central Victorian Health Alliance Draft Service Coordination Contiuum of Care - Multidisciplinary Care Practice, Processes, Protocols & Systems

The Central Victorian Health Alliance (CVHA) Service Coordination Continuum of Care: Multidisciplinary Care Practice, Processes, Protocols and Systems is the culmination of collaborative work undertaken by staff of CVHA member agencies between 2001 and 2003. The work has been refined over time, and together with the service coordination tool templates implementation and increased interagency collaboration the applicability of this work has been further realised.

Central Victorian Health Alliance Draft Service Coordination Contiuum of Care - Multidisciplinary Care Practice, Processes, Protocols & Systems (822kb, pdf)

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Western Metropolitan Region (WMR) Carer Profile and Report - Western Region Carer Profile

As part of the Service Coordination project work previously funded by DHS, the Melbourne Moonee Valley PCP, on behalf of the Western Metropolitan Region (WMR) PCPs, have developed and pilot tested a carer profile to improve the focus on carer needs in the West. It is recognised that a carer may become a consumer of services in their own right in order to continue in the caring role. Therefore, the purpose of developing a carer profile was to focus on the caring role, as the carer understood their role, to support practitioners to identify the initial needs of a carer and to be able to provide this screening level information when making a referral for assessment for services. The carer profile was the major outcome of the ' WMR Improving the focus on carer needs in initial contact (IC) and initial needs identification (INI)' project.

Western Region Carer Profile (889kb, MS Word)

WMR Improving the Focus on Carer Needs in Initial Contact and Initial Needs Identification Report

As part of the Service Coordination project work previously funded by DHS, the Melbourne Moonee Valley PCP, on behalf of the Western Metropolitan Region (WMR) PCPs, undertook a project that focused on the promotion of a carer perspective by trialing the IC and INI Service Coordination tool templates with the carer population in the West. The major focus of this project was the development of a carer profile with supporting guidelines, which was trialed in a range of care situations and with a range of agencies through an action research approach.

WMR Improving the Focus on Carer Needs in Initial Contact and Initial Needs Identification Report (1.1mb, pdf)

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Western Metropolitan Region Service Coordination Best Practice Manual

The Service Coordination Best Practice and Continuous Improvement Manual is an outcome of the Western Metropolitan Region Cross Alliance collaborative approach to undertaking a series of 'Whole of Region' funded projects. This First Edition of the Manual is intended as a comprehensive resource for agencies/service providers to facilitate the implementation and sustainability of the Best Practice and Continuous Improvement approach to the Service Coordination reform.

The Manual is designed to assist agencies make the practice changes necessary to implement Service Coordination in a consistent manner and to support the implementation of the Statewide Service Coordination Tool Templates.

For more information see the Western Metropolitan Region Service Coordination Best Practice Manual website.

Contact

Contact information for further enquiries.

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