Statewide
forum on electronic referral
Concurrent session two B
Page content: Presentation 1 | Presentation 2 | Presentation 3 | Presentation 4
Presentation 1
Development of Information Management Approach for Eastern Health HARP programs
Eastern Health has commenced a Hospital Admission Risk Program project entitled: Information Management and Business Systems.
The project aims (in the first year) to:
- Develop agreed practice standards, business rules and referral protocols for HARP programs and their high-referring primary care partners.
- To develop user specifications for technology to support agreed business practices.
In subsequent years the project aims to pilot and implement a system based on the first years work that can accommodate the many client software programs used by hospital and primary care services.
The project is maintaining a watching brief on the e-Referral developments in the Central and Outer East PCPs. Other pilot projects, such as a client software management system for the Care Coordination unit at the Angliss hospital and regional developments in Community Aged Care Packages' waiting lists, are included in an over-all evaluation of systems and approaches for Eastern Health HARP programs.
Following on from the experiences of the CE & OE PCPs, the project acknowledges the importance of developing and articulating the business rules that will underpin the development of information technology to support practice. The project has commenced by brining together HARP programs and Primary Care agencies to benchmark the Primary Care Partnerships Process, Protocols, Practices and Systems work and Service Coordination Tool Templates against clinical practice.
The presentation will outline the steps involved in this work and the vision for information management and systems development within Eastern Health.
 Presentation 1 - Development of Information Management Approach for
Eastern Health HARP programs
(149kb, MS Powerpoint)
 Information Management/Electronic Referral Vision now a reality in the Eastern Region
March 2004
(28kb, pdf)
Jon Hilton
Project Consultant
Hospital Admission Risk Program – Information Management and Business Systems Project
Eastern Health
Telephone: (61 3) 9329 7055
Presentation 2
A step or a leap forward into the future
The recently established ACCESS unit was developed to streamline entry into sub-acute services.
A screening and triage process is used to ensure there is adequate two-way communication between ACCESS, internal services and the community.
The challenge has been to develop a single point of contact for all sub-acute services supported by software, adhering to legislative requirements and with the collaboration and co-operation of internal and external stakeholders.
ACCESS provides a comprehensive and evidence based assessment and triage at the point of referral, up to date information and advice and ultimately ensures positive outcomes for consumers and carers.
Primary Care Partnerships is major influence in ensuring the service is integrated with the community sector. Software programs have been introduced to support consistent program management across sub-acute services and provide service co-ordination tools at the point of referral.
Peninsula Health Rehabilitation Aged and Palliative Care Serves are leading the way to ensure there is one strong communication system across the Mornington Peninsula.
Presentation 2 - A step or a leap forward into the future
(3.2mb, MS Powerpoint)
 Presentation at State-wide forum on e-Referral 5 March 2004
(58kb, MS Word)
Judi McKee
Manager of ACCESS unit for sub-acute services and ACAS
Peninsula Health – Rehabilitation Aged and Palliative Care Services
Telephone: (61 3) 9788 1276
Presentation 3
Service Co-ordination and e-Referral Project
The aim of the "Service Coordination and E-Referral Project" is to incorporate the PCP service coordination model and implement e-referral processes in the Western HARP Consortium and Melbourne Health HARP initiatives, in order to enhance the care of patients/clients managed by HARP initiatives, by creating a system that assists in integrating, coordinating and improving continuity of care across the acute/primary care interface.
Presentation 3 - Service Co-ordination and e-Referral Project
(58kb, MS Powerpoint)
Service Coordination and e-Referral Project
(33kb, MS Word)
Rebecca Naylor
Manager Allied health and Gateway development
Western health (on behalf of the Western HARP and Melbourne HARP consortia in collaboration with the Western Metro region PCPs)
Mobile: 0439 318 379
Presentation 4
Meeting the challenge of acute to primary care e-Referrals. Melbourne Health's e-Referral system?
The e-Referral Project has provided Melbourne Health with a web based referral, assessment and transfer/waitinglist system to facilitate timeliness, visibility and accountability of intra and intercampus communication. It is now proposed that the system be extended to integrate web-based referrals to community services utilising the SCTT forms via the ConnectingCare.com form templates and regional service directory. The aim is to provide a seamless workflow for clinicians when they are making referrals to internal and external services. It is expected that Melbourne and Western Health HARP Co-ordinators will commence the use of this form of web based community referral early in 2004.
Presentation 4 - Meeting the challenge of acute to primary care e-Referrals.
Melbourne Health's e-Referral system?
(2.3mb, MS Powerpoint)
e-Referral Project - Meeting the Challenge of Acute to Primary Care e-Referrals
Melbourne Health's e-Referral System?
(49kb, MS Word)
Alan Napier
Project Manager
Melbourne Health
Telephone: (61 3) 9342 8199
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