Service coordination

Service coordination aims to place consumers at the centre of service delivery - ensuring that they have access to the services they need, opportunities for early intervention and health promotion and improved health outcomes. The practice of service coordination particularly supports more effective ways of working with people with complex and multiple needs. For example, it provides a good foundation for the practice of integrated chronic disease management.

Service coordination is facilitated by Primary Care Partnerships where agencies come together to agree on how they will coordinate their services so that consumers experience a health system that works together.

Information in this section of the site includes:

• Service coordination overview
  Provides information about why service coordination is being undertaken and the principles that guide it.

• Service Coordination across government programs
  Provides a list of government policies and guidelines that includes elements and enablers of service coordination.

• Service coordination practice
  Provides information about the statewide practice standards.

• Service Coordination Tool Templates (SCTT) & Victorian Statewide Referral Form
  Provides access to the common set of tools and guidelines for service providers.

• Integrated Chronic Disease Management
  Provides information for agencies to implement integrated chronic disease management for clients with multiple and complex needs.

• Information Management and Information and Communications Technology
  Provides information on IM/ICT initiatives that supports service coordination.

• Continuous Quality Improvement
  Provides information about the Statewide Service Coordination and Integrated Chronic Disease Management (ICDM) Survey