Service coordination

Service coordination reform aims to place consumers at the centre of service delivery - ensuring that they have access to the services they need, opportunities for early intervention and health promotion and improved health outcomes. Service coordination is facilitated by Primary Care Partnerships where agencies come together to agree on how they will coordinate their services so that consumers experience a health system that works together.

Information in this section of the site includes:

• Service coordination overview
  Provides information about why service coordination is being undertaken and the principles that guide it.

• Service coordination practice
  Describe how PCP member agencies will conduct business when dealing with clients in common.

• Service Coordination Tool Templates (SCTT), guidelines and GP Victorian Statewide Referral Form (VSRF)
  Service coordination is underpinned by a common set of forms and guidelines for the human services and a common form for use by general practitioners.

• Privacy resources
  Resources which aim to assist practitioners in their discussions with consumers regarding how their information will be dealt with.
  

• Information Management and Information and Communications Technology
  Provides information on the various IM/ICT initiatives that supports service coordination with all human service agencies.

• Implementation of service coordination
  Implementation of service coordination has meant a substantial level of activity in the sector. Many PCPs have volunteered to share the resources they have developed and these have been posted on this site. Also available at this site is the project report prepared by KPMG looking at the impact of service coordination on 8 community health and local government Home and Community Care providers.
  
  
• Workforce development
  Service coordination requires a change to the way agencies do business. Workforce development resources are available to support this change.