Reports

Results from the VPSM survey are presented in two ways: six monthly individualised hospital reports and a statewide annual report.

1. Individual Hospital (wave) reports

Six monthly individual hospital reports, known as wave reports, are provided directly to hospitals to use to inform improvements to hospital care, services and processes.  Hospitals can draw on these results to benchmark their performance against like hospitals – that is, hospitals of a similar size and service configuration. 

Hospitals may elect to communicate VPSM results to their respective communities to inform of performance in particular areas.

2. Annual Statewide Report

A statewide VPSM report is published each year and can be downloaded from this website or at www.vpsm.com.au

In an annual report the current year’s VPSM findings (that is, a composite analysis of patient satisfaction drawing on the information presented in the relevant year’s two wave reports) are contrasted with the previous year’s results and, where appropriate, presented with trend data from all the earlier years.

From 2005-06, this report includes the statewide results for two sub groups of VPSM respondents:

• Department of Veterans’ Affairs (DVA) respondent
• Maternity Module respondents

VPSM Annual Survey Report - Year Eight - March 2008 to February 2009 (PDF file, 1.7 MB)

• Part 1 - VPSM Annual Survey Report - Year Eight - March 2008 to February 2009 (PDF file, 595kb)
• Part 2 (Appendices) - VPSM Annual Survey Report - Year Eight - March 2008 to February 2009 (PDF file 1 MB)

VPSM Annual Survey Report - Year Seven - March 2007 to February 2008 (PDF file 1.2 MB)

VPSM Annual Survey Report - Year Six - March 2006 to February 2007 (PDF file 1.75 MB)

VPSM Annual Survey Report - Year Five - March 2005 to February 2006 (PDF file 3.35 MB)

VPSM Annual Survey Report - Year Four - September 2003 to August 2004 (PDF file 2.16MB)

VPSM Annual Survey Report - Year Three - September 2002 to August 2003 (PDF file 822KB)

VPSM Annual Survey Report - Year Two - September 2001 to August 2002 (PDF file 603KB)

VPSM Annual Survey Report - Year One - September 2000 to August 2001 (PDF file 738KB)