VPSM Recruitment Process
Most patients aged 18 years and older admitted to a public hospital are eligible to be recruited to the VPSM
 Hospitals surveyed in the VPSM (48kb, pdf)
The process:
- On admission all eligible patients are provided with a VPSM brochure which includes a Refusal to Participate Form.
- If a patient completes the Refusal to Participate Form they are excluded from the VPSM.
- At the end of each month, hospitals forward the names and contact details of eligible patients to UltraFeedback.
- UltraFeedback randomly selects patients from each hospital to receive a survey.
- Surveys are posted.
- A reminder letter is sent approximately two weeks later if the survey has not been returned.
- At the end of the six month survey period all names and addresses are destroyed.
The survey is available in 16 community languages and respondents receive language versions according to their indicated preferred language:
- Arabic
- Cantonese
- Croatian
- Greek
- Hindi
- Italian
- Macedonian
- Maltese
- Mandarin
- Polish
- Russian
- Serbian
- Spanish
- Somali
- Turkish
- Vietnamese
Victorian Patient Satisfaction Monitor Information
If a patient has not signed a Refusal to Participate Form, and is selected to receive a questionnaire but decides they do not wish to participate, they can disregard the survey.
At all stages in the VPSM process – recruitment, surveying and reporting – a patient's confidentiality and anonymity are assured. Patients' contact details are stored in a separate database to their responses. The contact details are destroyed after the six month survey period.
 Victorian Patient Satisfaction Monitor Information brochure 2012 - English
Victorian Patient Satisfaction Monitor Information brochure 2012 - Arabic
Victorian Patient Satisfaction Monitor Information brochure 2012 - Chinese (Simplified)
Victorian Patient Satisfaction Monitor Information brochure 2012 - Chinese (Traditional)
Victorian Patient Satisfaction Monitor Information brochure 2012 - Croatian
Victorian Patient Satisfaction Monitor Information brochure 2012 - Greek
Victorian Patient Satisfaction Monitor Information brochure 2012 - Hindi
Victorian Patient Satisfaction Monitor Information brochure 2012 - Italian
Victorian Patient Satisfaction Monitor Information brochure 2012 - Macedonian
Victorian Patient Satisfaction Monitor Information brochure 2012 - Maltese
Victorian Patient Satisfaction Monitor Information brochure 2012 - Polish
Victorian Patient Satisfaction Monitor Information brochure 2012 - Russian
Victorian Patient Satisfaction Monitor Information brochure 2012 - Serbian
Victorian Patient Satisfaction Monitor Information brochure 2012 - Somali
Victorian Patient Satisfaction Monitor Information brochure 2012 - Spanish
Victorian Patient Satisfaction Monitor Information brochure 2012 - Turkish
Victorian Patient Satisfaction Monitor Information brochure 2012 - Vietnamese
|
