VPSM Recruitment Process
Most patients aged 18 years and older admitted to a public hospital are eligible to be recruited to the VPSM
 Hospitals surveyed in the VPSM (29kb, pdf)
The process:
- On admission all eligible patients are provided with a VPSM brochure and a Patient Information Statement which includes a Refusal to Participate Form.
- If a patient completes Refusal to Participate Form they are excluded from the VPSM.
- At the end of each month, hospitals forward the names and contact details of eligible patients to UltraFeedback.
- UltraFeedback randomly selects patients from each hospital to receive a survey.
- Surveys are posted, but may be emailed in the future.
- A reminder letter is sent approximately two weeks later if the survey has not been returned.
- After this is sent all names and addresses are destroyed.
The survey is available in 15 community languages and respondents receive language versions according to their indicated preferred language:
- Arabic
- Chinese
- Croatian
- Greek
- Hindi
- Italian
- Macedonian
- Maltese
- Polish
- Russian
- Serbian
- Spanish
- Somali
- Turkish
- Vietnamese
Patient consent
Hospitals promote the VPSM through the distribution of the brochure, Your opinion counts and the hospital specific Patient Information Statement which includes a Refusal to Participate Form.
 Your Opinion Counts Brochure (PDF File 239KB)
 Your Opinion Counts Poster (PDF File 167KB)
Victorian Patient Satisfaction Monitor Information
If a patient has not signed a Refusal to Participate Form, and is selected to receive a questionnaire but decides they do not wish to participate, they can disregard the survey.
At all stages in the VPSM process – recruitment, surveying and reporting – a patient’s confidentiality and anonymity are assured. Patients’ contact details are stored in a separate database to their responses. The contact details are destroyed after the survey’s reminder letter has been mailed (see VPSM Survey Process).
 Victorian Patient Satisfaction Monitor Information letter - English (31kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Arabic (44kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Chinese (32kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Croatian (43kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Greek (42kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Hindi (42kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Italian (62kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Macedonian (37kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Maltese (41kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Polish (37kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Russian (41kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Serbian (40kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Somali (34kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Spanish (46kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Turkish (39kb, MS Word)
Victorian Patient Satisfaction Monitor Information letter - Vietnamese (45kb, MS Word)
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