About the Victorian Patient Satisfaction Monitor (VPSM)
Patients’ perception of their hospital stay is a key indicator of health care quality.
The Victorian Patient Satisfaction Monitor (VPSM) monitors the level of adult
patient satisfaction with the care and services provided by the State‘s public acute
and sub-acute hospitals.
The VPSM is funded by the Department of Health, and administered under contract by an independent company. For the period 2005–2012, this company is UltraFeedback Pty Ltd.
Since the introduction of the VPSM in July 2000, improvement has been demonstrated in key areas of service delivery and in the communication between patients and hospital staff, and in the clarity, appropriateness and timeliness of written information provided.
Last updated:
17 November, 2009
Contact: For further information
about the VPSM, please contact Cathy Fraser on 1800 356 601
