About the Victorian Patient Satisfaction Monitor (VPSM)
Patients’ perception of their hospital stay is a key indicator
of health care quality.
The Victorian Patient Satisfaction Monitor (VPSM) monitors the level
of adult patient satisfaction with the care and services provided by
the State‘s public acute and sub acute hospitals.
The VPSM is funded by the Department of Human Services, and administered
under contract by an independent company. For the period 2005–2008,
this company is UltraFeedback Pty Ltd.
Since the introduction of the VPSM in July 2000, improvement has been demonstrated
in key areas of service delivery and, more specifically, in the communication
between patients and hospital staff, and in the clarity, appropriateness
and timeliness of written information provided.
Last updated:
23 September, 2008
Contact: For further information
about the VPSM, please contact Cathy Fraser on 1800 356 601
