PFC 2005 - Waiting list management : Patient Flow Collaborative - Victorian Government Health Information, Australia


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Patient Flow Collaborative II - Outpatients

PFC 2005 - Waiting list management

To effectively manage patients who require elective/emergency surgery

Review current waiting list policy and provide training in policy with reviews
Establish care plan for patients who are pre-op assessed not fit for surgery and do not add to waiting list
Map process from clinical discussion to schedule operations
Use primary target lists - set target number of patients to be treated by set date
Develop electronic waiting list management module that shows patient waiting times by consultant
Apply capacity and demand to current waiting lists and establish weekly reviews of demand
Audit process
Model demand and conversion from out patient clinics

Manage the waiting list as a 'live' list containing patients who are fit for surgery
Validate waiting list as a way to queue manage patient expectations
Develop 'Buffer' of pre-assessed patients who are willing to be called at last minute if capacity becomes available.

Program Measures

Case Study Measures

HDM Supplementary Data

Hospital performance
- Peer group performance charts
- Bar charts showing how hospitals stack up against each other and time series charts showing how they have performed within their peer groups in recent years.
- Waiting times of admitted patients by hospital. Useful source of procedural level data.
Hospital Exception Reports - From June 2003 onwards
- Provides useful information on where individual hospitals are not meeting demand
Control Report and Supplementary Report
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