Healthcare services and providers

Page contents: Overview | Further information

Overview

Patients, consumers, healthcare services and healthcare providers all have a role in contributing to a safe and high quality system, and ensuring the realisation of healthcare rights. It is hoped that the Australian Charter of Healthcare Rights in Victoria brochure provides opportunities for healthcare services to broaden the way consumer rights can be used to assist in improving service quality and responsiveness. It also provides a platform for discussion about healthcare rights between patients, consumers, families, carers and healthcare providers.

The Australian Charter of Healthcare Rights in Victoria brochure is relevant to all types of healthcare services. Healthcare services includes both small and large public and private hospitals, GP clinics, medical specialists, day procedure facilities, community health centres and private allied health providers such as psychologists, dentists, naturopaths and occupational therapists.

This website contains resources to support healthcare services and providers to incorporate the brochure into their work. This information is provided for guidance, and does not provide a comprehensive list of actions.

Click on the links below for information and resources aimed at supporting healthcare services and providers to:

• Build healthcare rights into their systems, policies and procedures.
• Enhance communication and clinical practice to help realise healthcare rights
• Disseminate the brochure to consumers and the community, and
• Involve and train staff

Further information

The brochure and website are one initiative in a broader Victorian government program promoting consumer participation, access and quality of care. You can find additional resources below.

Further information about relevant government programs and non-government organisations.

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