Links
Page contents: Consumer information and participation | Healthcare services and providers
This page contains contact details for and links to the Victorian Health Commissioner and a range of other organisations who can assist with complaints and offer support.
Consumer information and participation
Better Health Channel
Victorian government gateway to quality online consumer health information.
Health Insite
Australian government gateway to quality online consumer health information.
Consumer, carer and community participation and information
Central page for Victorian government initiatives to promote consumer, carer and community participation in the healthcare system.
Consumer Participation: an action plan for consumer involvement
Victorian government action plan launched in May 2009 to improve consumer involvement across the public mental health system.
Victorian Patient Satisfaction Monitor
The Victorian Patient Satisfaction Monitor (VPSM) is funded by the Department of Health to monitor the level of adult patient satisfaction with the care and services provided by the State‘s public hospitals.
Health Issues Centre
Independent organisation promoting consumer perspectives in the Australian healthcare system.
Consumer Health Forum
Independent organisation representing and involving consumers in health policy and program development.
Centre for Health Communication and Participation
Independent organisation working to improve communication with and participation by consumers and carers, through evidence-informed policy and decision-making.
Healthcare services and providers
Health Translations Directory
A Victorian government online directory for finding translated health information.
Communicating with Consumers: Good Practice Guide
A Victorian government kit for healthcare services to improve their provision of information to consumers.
Communicating with Consumers: Well-written Health Information
A Victorian government guide for producing health information, including through consultation and participation by patients, consumers and carers.
Culturally and Linguistically Diverse Patient Issues
The main Victorian government page for finding programs and information about working with CALD patients and consumers.
Improving Care for Aboriginal and Torres Strait Islander Patients
The main Victorian government page for finding programs and information about working with Aboriginal and Torres Strait Islander patients and consumers.
Victorian Multicultural Commission language services strategy
Including the Victorian government’s language services policy, standards and guidelines for the use of interpreters and a range of other information and resources.
Victorian Department of Human Services Multicultural Strategy
Website run by the Department of Human Services Diversity Unit, which also has responsibility for the Women’s Health and Wellbeing Strategy, for developing a Men’s Health and Wellbeing Strategy, and for Gay, Lesbian, Bisexual, Transgender and Intersex (GLBTI) health.
Centre for Culture, Ethnicity and Health
Independent organisation providing specialist information, training and support on cultural diversity and wellbeing.
Foundation House
The Victorian Foundation for the Survivors of Torture.
Multicultural Mental Health Australia
Independent organisation working to build greater awareness of mental health and suicide prevention amongst Australians from culturally and linguistically diverse backgrounds.
Gay and Lesbian Health Victoria
Independent organisation working promote the health and wellbeing of gay, lesbian bisexual, transgender and intersex people in Victoria.
Women’s Health Victoria
Statewide women’s health organisation (there are also metropolitan and rural women’s health services, see link from the Women’s Health Victoria site) providing health information, promotion and advocacy.
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