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Education opportunities

The Public Hospital Patient Charter sets out the principles of patients’ rights and responsibilities when attending a public hospital. However, patients and also hospital staff should also be aware of these principles so they can be communicated effectively and disseminated across a wide range of areas both within and external to the hospital.

For this to occur a strategic approach is required by the hospital. A good way of communicating the Charter principles is through education sessions and other relevant opportunities.

A wide range of information regarding educating both patients and hospital staff can be accessed through the following:

• Public Hospital Patient Charter Presentation to staff (18kb, pdf)

• Hospital examples
  
  
  • Maroondah Hospital - Activities undertaken to promote the Public Hospital Patient Charter (PDF File - 4.4 kb)
    
  • La Trobe Regional Hospital - Activities undertaken to promote the Public Hospital Patient charter (PDF File - 4.4 kb)
    

• Community examples
  
  
  • Communicating with Consumers: Good Practice Guide to Providing Information (see page 175)

• State examples
  
  
  • Queensland Health Public Patients Charter (external link)

Other materials and links are available in the Resources section of this site.

We also encourage you to let us know about any new and innovative examples implemented by hospitals and community organisations. You can do this via email at patientcharter@dhs.vic.gov.au.