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Patients and consumers
Page contents: If you have a concern, or need support
The Australian Charter of Healthcare Rights in Victoria brochure recognises that patients, consumers, healthcare services and healthcare providers all have a role in contributing to a safe and high quality system, and ensuring the realisation of healthcare rights. The brochure is available as printed brochures and Braille (order), as well as an audio file and documents to download in English and 25 community languages and accessible formats. Further resources are available for patients and consumers.
If you have a concern, or need support
Large public hospitals have a patient representative, and most have an Aboriginal liaison officer. Many mental health services have consumer and carer advocates. Your healthcare service may have listed a staff contact below.
All public health services can access accredited interpreters. They may be available on-site or accessed via the phone from outside agencies.
Many other organisations can help to resolve complaints, or support you as a consumer. The Health Services Commissioner is the primary point of contact for people who have a complaint about a healthcare service that they have not been able to resolve with that service.
Health Services Commissioner
Disability Services Commissioner
Victorian Equal Opportunity and Human Rights Commission
The Office of the Public Advocate
Residential Care Rights
Mental Health Legal Centre
Disability Discrimination Legal Service Inc – Victoria
Disability Rights Victoria