Health
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About NURSE-ON-CALL

Photo of NURSE-ON-CALL operator

Now every Victorian has a NURSE-ON-CALL

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)

If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.

We are there when you need us

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

What happens when I call for advice?

Step 1 – a registered nurse will answer your call and collect some basic details.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice.

All information you provide remains confidential and records are fully secure.

Health advice and more

NURSE-ON-CALL:

The National Relay Service is available to assist callers who are hearing or speech impaired.

Further information

See Frequently asked questions for more information.

Download brochure

  Brochure - Now every Victorian has a NURSE-ON-CALL 1300 60 60 24

This brochure is now also available in 20 community languages.

NURSE-ON-CALL newsletter

NURSE-ON-CALL produces regular updates which are published in its newsletters.