About NURSE-ON-CALL

Now every Victorian has a NURSE-ON-CALL

NURSE-ON-CALL, a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.

Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)

If you think your situation is an emergency, you should always call 000 or go to an emergency department.

We’re there when you need us

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

• you or someone you’re caring for is feeling unwell
• you are not sure if you should seek medical help
• you’re away from home or situated a long way from medical help
• you simply want advice or information about health services in your area.

What happens when I call for advice?

Step 1 – a registered nurse will answer your call and collect some basic details.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice.

All information you provide remains confidential and records are fully secure.

Health advice, and more

NURSE-ON-CALL:

• can provide you with other health related information, such as details of health services in your area or the number of phone help lines
• gives all Victorians the peace of mind of knowing that professional health advice is only a phone call away, any time of the day or night
• provides access to interpreting services for callers not confident with English.

The National Relay Service is available to assist callers who are hearing or speech impaired.

Download brochure

Brochure - Now every Victorian has a NURSE-ON-CALL 1300 60 60 24 (157kb, pdf)

This brochure is now also available in 15 community languages.

NURSE-ON-CALL newsletter

Contents:

• How have Victorians responded to NURSE-ON-CALL?
• Who has been calling NURSE-ON-CALL?
• What happened when people called NURSE-ON-CALL?
• What advice did callers seek this quarter?
• What were the final dispositions* of calls to NURSE-ON-CALL this quarter?
• What did Callers intend to do and what were they advised by NURSE-ON-CALL?

NURSE-ON-CALL Quarterly newsletter, 1 January - 31 March 2008 (81kb, pdf)

Previous newsletters

NURSE-ON-CALL Quarterly newsletter, 1 October - 31 December 2007 (87kb, pdf)

NURSE-ON-CALL Quarterly newsletter, 1 July - 30 September 2007 (97kb, pdf)

NURSE-ON-CALL Annual newsletter, 1 July 2006 – 30 June 2007 (281kb, pdf)

NURSE-ON-CALL Quarterly newsletter, 1 January - 31 March 2007 (97kb, pdf)

NURSE-ON-CALL Quarterly newsletter, 1 September - 31 December 2006 (69kb, pdf)

NURSE-ON-CALL Quarterly newsletter, 1 June - 31 August 2006 (102kb, pdf)

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