Non-emergency patient transport
The Department of Health is responsible for the regulation of non-emergency patient transport (NEPT) under the Non-Emergency Patient Transport Act 2003 and the Non-Emergency Patient Transport Regulations 2005. This legislation mandates the minimum requirements for the quality and safety of care delivered to patients by NEPT services.
The Private Health Services Regulation Unit has responsibility for NEPT licensing within the Department of Health. Please direct any queries about NEPT licences to the Unit on (61 3) 9096 2164 or firstname.lastname@example.org.
This website contains general information and guidelines and forms for applicants and licence holders.
Booking non-emergency patient transport
The Department cannot book transport for patients.
Transport must be booked through a licence holder (see List of NEPT services) or through Ambulance Victoria, in consultation with the patient's medical practitioner.
To book an NEPT through Ambulance Victoria please call the following numbers;
- 1300 360 929 (for a patient who can walk or is in a wheelchair)
- 1300 366 313 (for a patient who requires a stretcher)
The Ambulance Victoria NEPT booking form can be downloaded from the Ambulance Victoria website.