Health
Department of Health and Human Services

Mental Health Advice Line

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PLEASE NOTE THAT THE MENTAL HEALTH ADVICE LINE WILL CLOSE AT MIDNIGHT ON 19 MARCH 2012.

The line will remain in operation until this time.

Further information on accessing mental health services will be provided closer to the 19 March. You can also seek advice from other telephone help lines such as Nurse-On-call, Lifeline or Griefline, and area mental health service triage.

The Mental Health Advice Line is a telephone service established to provide Victorians with one source for expert advice, information and referral on any mental health issue.

The service is not a crisis or counselling line or an emergency service. It operates like a front door to Victorias Mental Health Services. It provides advice to Victorians of all ages and backgrounds across the spectrum of mental health issues, and helps callers link-up with appropriate services.

The service is staffed by mental health professionals who provide expert mental health advice 24 hours a day, 7 days a week, including public holidays.

The service is available state-wide.

The Mental Health Advice Line is similar to the Victorian ‘NURSE-ON-CALL’ service. It will assist callers to determine the most appropriate mental health service to meet their needs, such as general practitioners, and community health centres, specialist psychiatric triage and emergency departments.

If you would like to speak another language, we can organise an interpreter. The National Relay Service is available to assist callers who have difficulties with hearing or speech.