Advice, information and referral for general and mental health issues in Victoria
There are a number of ways that you can seek advice, information and referral for general and mental health issues in Victoria.
- For immediate, expert health advice from a nurse, please call NURSE-ON-CALL on 1300 60 60 24.
- For mental health advice, please contact your local mental health service, which can be found via Victoria's Approved Mental Health Services.
- In case of emergency, please call 000.
Mental Health Service providers
|Area Mental Health Services (AMHS) triage||AMHS provide mental health information, advice and referral.||Each AMHS has a centralised triage number (on website)||24 hours/7 days||www.health.vic.gov.au/mentalhealth/services|
|beyondblue||Information on depression, anxiety and related disorders.||1300 22 4636||24 hours/7 days||www.beyondblue.org.au|
|Lifeline||Access to crisis support, suicide prevention and mental health support services.||13 11 14||24 hours/7 days||www.lifeline.org.au|
|Mind Health Connect||This site is your trusted gateway to issues surrounding mental health care and your first step to finding relevant support and resources to meet your needs.||N/A||24 hours/7 days||www.mindhealthconnect.org.au|
|Griefline||Free, confidential telephone counselling services to anyone in the community who may need support in order to express their feelings and experiences.||9935 7400||12 noon to 3 am, 7 days a week||griefline.org.au|
|SANE||Information about treatments, symptoms, medications, where to go for support and help for carers.||1800 187 263||9 – 5 weekdays||www.sane.org|
|ARAFEMI Carer Helpline||Free, confidential information, support and referral for family, carers and friends of people with a mental illness.||1300 550 265||9 – 5 weekdays||www.arafemi.org.au/family-support/telephone-helpline.html|
|DirectLine||Immediate counselling (including crisis intervention), support in dealing with the impact of drug use on the family, and information and referral to treatment and support services across Victoria.||1800 888 236||24 hours a day/7 days a week||www.health.vic.gov.au/aod/directline.htm|
|Family Drug Help||Information about drugs and their effects, support and referrals.||1300 660 068||9am – 9 pm weekdays||www.familydrughelp.org.au|
|SuicideLine VIC||Specialist telephone counselling and information to anyone affected by suicide.||1300 651 251||24 hours/7 days||www.suicideline.org.au|
|PANDA||Counselling for people affected by post or ante natal depression||1300 726 306||9 am – 7 pm weekdays||www.panda.org.au|
|Gambler's helpline||· Free, professional and confidential counselling for people experiencing an issue with their gambling, including family and friends.||1800 858 858||24 hours/7 days||www.problemgambling.vic.gov.au|
|Kids HelpLine||Free, private and confidential telephone and online counselling service for young people aged between 5 and 25.||1800 55 1800||24 hours/7days||www.kidshelp.com.au|
|OCD and Anxiety helpline||Assistance to callers to understand and manage symptoms of anxiety disorders and depression, and referral to community and health services.||1300 269 438 or 9830 0533||10am – 4 pm weekdays||www.arcvic.org.au/our-services/helpline|
|Headspace||Online and telephone support and counselling to people aged 12 to 25.||1800 650 890||
Telephone: 10 pm to 1 am
Online counselling: 1 pm to 1 am
|Mensline||Telephone and online support, information and referral service, advice for men to deal with relationship problems in a practical and effective way.||1300 78 99 78||24 hours/7 days||www.mensline.org.au|
|ATAPS – GP psych support line||Provides GPs with patient management advice from psychiatrists within 24 hours of request.||1800 200 588||Response available within 24 hours||www.health.gov.au/mental-boimhc-support|
|Bush crisis line||Telephone support and debriefing service for multi-disciplinary remote and rural health practitioners and their families.||1800 805 391||24 hours/7 days||bss.crana.org.au/9-frequently-asked-questions.html|
|Suicide call back||Crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide.||1300 659 467||24 hours/7 days||www.suicidecallbackservice.org.au/|
|Parentline||State-wide telephone counselling, information and referral for parents and carers with children from birth to eighteen years.||13 22 89||8 am – midnight/ 7 days||www.education.vic.gov.au/earlychildhood/parentline/|
|Women’s Domestic Violence Crisis Service||Support and ideas, advice about how the law can help protect people and information about places to stay to get away from domestic violence.||Phone (03) 9322 3555 or 1800 015 188 (24 hours)||24 hours/ 7 days|
|Gay and Lesbian Switchboard||Free and confidential telephone counselling, referral and information for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities.||9663 2939 or 1800 184 527||
Mon-Thurs 6 pm – 10 pm
Fri – Sun 6 pm – 9 pm
|Sexual Assault Crisis Line Victoria||State-wide after-hours, confidential, telephone crisis counselling service for victim/survivors of past and recent sexual assault.||1800 806 292||5 pm – 9 am/7 days||www.sacl.com.au/|