Department of Health and Human Services

Advice, information and referral for general and mental health issues in Victoria

There are a number of ways that you can seek advice, information and referral for general and mental health issues in Victoria.

Mental Health Service providers

Line Provides: Number Operating Hours Website
Area Mental Health Services (AMHS) triage AMHS provide mental health information, advice and referral. Each AMHS has a centralised triage number (on website) 24 hours/7 days
beyondblue Information on depression, anxiety and related disorders. 1300 22 4636 24 hours/7 days
Lifeline Access to crisis support, suicide prevention and mental health support services. 13 11 14 24 hours/7 days
Mind Health Connect This site is your trusted gateway to issues surrounding mental health care and your first step to finding relevant support and resources to meet your needs. N/A 24 hours/7 days
Griefline Free, confidential telephone counselling services to anyone in the community who may need support in order to express their feelings and experiences. 9935 7400 12 noon to 3 am, 7 days a week
SANE Information about treatments, symptoms, medications, where to go for support and help for carers. 1800 187 263 9 - 5 weekdays
ARAFEMI Carer Helpline Free, confidential information, support and referral for family, carers and friends of people with a mental illness. 1300 550 265 9 - 5 weekdays
DirectLine Immediate counselling (including crisis intervention), support in dealing with the impact of drug use on the family, and information and referral to treatment and support services across Victoria. 1800 888 236 24 hours a day/7 days a week
Family Drug Help Information about drugs and their effects, support and referrals. 1300 660 068 9am - 9pm weekdays
SuicideLine VIC Specialist telephone counselling and information to anyone affected by suicide. 1300 651 251 24 hours/7 days
PANDA Counselling for people affected by post or ante natal depression 1300 726 306 9 am - 7 pm weekdays
Gambler's helpline          Free, professional and confidential counselling for people experiencing an issue with their gambling, including family and friends. 1800 858 858 24 hours/7 days
Kids HelpLine Free, private and confidential telephone and online counselling service for young people aged between 5 and 25. 1800 55 1800 24 hours/7days
OCD and Anxiety helpline Assistance to callers to understand and manage symptoms of anxiety disorders and depression, and referral to community and health services. 1300 269 438 or 9830 0533 10am -4pm weekdays
Headspace Online and telephone support and counselling to people aged 12 to 25. 1800 650 890

Telephone: 10pm to 1am

Online counselling: 1pm to 1am
Mensline Telephone and online support, information and referral service, advice for men to deal with relationship problems in a practical and effective way. 1300 78 99 78 24 hours/7 days
Bush crisis line Telephone support and debriefing service for multi-disciplinary remote and rural health practitioners and their families. 1800 805 391 24 hours/7 days
Suicide call back Crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide. 1300 659 467 24 hours/7 days
Parentline State-wide telephone counselling, information and referral for parents and carers with children from birth to eighteen years. 13 22 89 8 am midnight/ 7 days
Womens Domestic Violence Crisis Service Support and ideas, advice about how the law can help protect people and information about places to stay to get away from domestic violence.  Phone (03) 9322 3555 or 1800 015 188 (24 hours) 24 hours/ 7 days  
Gay and Lesbian Switchboard Free and confidential telephone counselling, referral and information for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities.  9663 2939 or1800 184 527

Mon-Thurs 6 pm 10 pm

Fri Sun 6pm - 9pm
Sexual Assault Crisis Line Victoria State-wide after-hours, confidential, telephone crisis counselling service for victim/survivors of past and recent sexual assault. 1800 806 292 5 pm 9 am/7 days