Consumer Information Guide, How Case Management Can Help You - Mental Health Services - Victorian Government Health Information, Australia

Health Home

Main A to Z Index | Site Map | About Health | Links

Mental Health Home

A to Z of Mental Health

Search Mental Health

Enquiries/Contact

Terminology

Consumer Information Guide

How Case Management Can Help You

Content Updated 7 December 2001

Case Management - Summary of Key Points

How Case Management Can Help You

What Is the Purpose of the Guide?

What Is a Public Mental Health Service?

How Do I Go About Using Public Mental Health Services?

Whom Do I Speak With?

Role of the Duty Worker

Seeing Someone Who Will Help Me

What Is a Case Manager?

What Choices Do I Have?

What Are My Rights?

How Can a Case Manager Help Me?

What Is an Individual Service Plan (ISP)?

Carrying Out the Individual Service Plan

What Happens at the Review of My Individual Service Plan?

Finishing My Involvement

How Can I Make a Complaint?

Glossary of Terms

Important Contacts

How Case Management Can Help You - A Visual Guide

This publication is also available as a downloadable PDF document (960k)

To view and print PDF files you will need the Adobe Acrobat Reader

Do you require "tagged" or "accessible" pdfs? (accessible pdfs are able to be read using adaptive technologies)

If you are having trouble opening large files try right clicking on the file and save it to your computer and open it from there

Last updated: 7 January, 2009
This Web site is managed by the Mental Health & Drugs Division of the State Government Department of Health, Victoria, Australia

For general enquiries to the Department of Health telephone 61 3 90960000