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• Key Result Area Guideline 4
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ICAP RESOURCE KIT Main Contents Page

Ideas for health services on how to meet the key result areas outlined in the ICAP Guidelines

Key Result Area Guideline 1:

Establish and maintain relationships with Aboriginal Community Controlled Organisations and services

• Creating a welcoming environment

• Acknowledging and respecting Aboriginal history and culture

• Involving Aboriginal people in governance and advisory roles and processes

• Partnerships with Aboriginal organisations

• Identifying relevant Aboriginal Community Controlled Organisations in your area

• Aboriginal Community Controlled Organisations: their history and role

Key Result Area Guideline 2:

Provide or coordinate cross-cultural training for hospital staff

• Cross-cultural training programs - a starting point

• Raising cultural awareness across the health service

• Aboriginal health information

• Asking the question about Aboriginality on admission to the health service

• Where to find information on Aboriginal culture, history and contemporary activities

• Recruiting and employing Aboriginal staff

Key Result Area Guideline 3:

Set up and maintain service planning and evaluation processes that ensure the cultural needs of Aboriginal people are addressed when referrals and service needs are being considered, particularly in regard to discharge planning

• Culturally sensitive post-acute care planning

• Strategies for involving Aboriginal people in care planning

• Establishing good networks between health services and community services

Key Result Area Guideline 4:

Establish referral arrangements to support all hospital staff to make effective primary care referrals and seek the involvement of Aboriginal workers and agencies

• Setting up a referral database

• Getting to know the Aboriginal service network

Glossary of Terms

Further Reading

Contact: Koori Human Services Unit, Department of Human Services, 20/50 Lonsdale St, Melbourne 3000
Telephone (03) 9096 7032
Email: koori@dhs.vic.gov.au