Study of people lodging complaints with the Victorian Health Services Commissioner
In 2012, the Health Services Commissioner commissioned a study which was the first of its type in Australia, entitled a Study of people lodging complaints with the Victorian Health Services Commissioner (‘the Study’). The purpose of the Study was to understand the perceptions and experiences of people who lodge a complaint with the Office of the Health Services Commissioner. The Study’s findings were reflected in the review of the Health Services (Conciliation and Review) Act 1987 undertaken during 2012 by an Expert Panel appointed by the Minister for Health, the Hon. David Davis MLC. This ultimately led to the introduction of new health complaints legislation into Parliament on 2 September 2014, the Healthcare Quality Commissioner Bill 2014.
The Office is making changes in response to the Study which will contribute to achieving a number of our key Strategic Plan goals and are likely to result in:
View the final report of the Study and the Commissioner’s response to it - Response to the Study of people lodging complaints with the Victoiran Health Services Commissioner.
Communiqué from Health Complaints Commissioners
Office of the Health Services Commissioner 2013-2015 Strategic PlanI am pleased to release the Office of the Health Services Commissioner 2013-2015 Strategic Plan. The two year timeframe is an acknowledgement of the dynamic environment in which the Office is working. This document will help the organisation remain focused on its core business while taking into account the major pieces of work being undertaken such as the review of the Health Services (Conciliation and Review) Act 1987, implementation of a new database and collocation with the Office of the Mental Health Complaints Commissioner.
Each of the priority areas is an important aspect of our work and will help us become a more responsive, customer focused organisation.
Dr Grant Davies
The Victorian Court of Appeal Judgment against Noel Campbell (Operation Smile (Australia) Inc) – May 2012
Noel Campbell Inquiry Report - July 2008
Supporting documents: Privacy Impact Assessment Report template (MS Word, 256Kb)
Aboriginal Liaison Officer Pamphlet
Privacy laws protect our communities
Last updated: 8 September, 2014
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