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Review of the Office of the Health Services Commissioner Against Australian Standard AS 4269-1995 and International Standard ISO-10002

Page contents: Purpose statement | Goals | Objectives | Download document

Purpose Statement

To review and assess Australian Standard AS 4269-1995 and the International
Standard ISO-10002 on Complaint Handling and the Office of the Health
Services Commissioner (OHSC) compliance with these standards and the
relevance of the standards to the Office.

Goals

To review and investigate the Australian Standard AS 4269-1995 and the
International Standard ISO-10002 on Complaint Handling, and review the Office
of the Health Services Commissioner against these standards. In conjunction
should any key areas be deficient methods should be identified to improve these.

Objectives

• The relevance of the standards to the Office of the Health Services
  Commissioner;
• How the standards impact on the functions of the Office of the Health
  Services Commissioner as an Independent Statutory body;
• Does the Office of the Health Services Commissioner meet these
  Standards, if not what percentage do they meet;
• Suggestions on how the Office of the Health Services Commissioner may
  work to meet the standards and achieve 100% compliance if possible;

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Review of the Office of the Health Services Commissioner Against Australian Standard AS 4269-1995 and International Standard ISO-10002 (78kb, pdf)

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