What's new Quarterly Report January13 - March13 Free Seminar Health Privacy An Introduction to the Health Records Act 2001(Vic) Annual Report 2012 Lodging a Complaint Online Health Records Regulations 2012 Health Records Act Online Training - Now Free The Victorian Court of Appeal Judgment against Noel Campbell (Operation Smile (Australia) Inc) Your Privacy Rights Explained for the Vision Impaired From the Victorian Privacy Commissioner website.

Office of the Health Services Commissioner

Problem with a health service or concerns about your health privacy? We can help.

The Health Services Commissioner:

• Provides a free and confidential service
• Helps people make their concerns known to health services providers.
• Protects your right of access to your health information.
• Conciliates formally or informally, between consumers and providers of services.
• Assists in the resolution of complaints.
• Uses information obtained and lessons learned to recommend improvements to services.

What's New

Free Seminar Health Privacy An introduction to the Health Records Act 2001(Vic)

Date: Wednesday 16 October 2013

Location: Office of the Health Services Commissioner
Level 30
570 Bourke Street
Melbourne

  Application form - Free Seminar Health Privacy

Health Records Regulations 2012

The fees which organisations are able to charge to individuals seeking access to their health information are set by the Health Records Regulations 2012.

The Health Records Regulations 2012began operation on Wednesday 12 September 2012, and the fees for access to health information increased from that date. 

Please go to the following page for information on the new fees.

Online Training - Now Free

Health Records Act Online Training

Food complaints

Do you have a complaint about food handling? Contact the local council in the area where the premise is located. Most councils have an Environmental Health Officer, or duty officer, to handle these complaints. Go to the Municipal Association of Victoria site for council contact details.

If the council is unable to help you, phone the Victorian Department of Health, Public Health, Food Safety Hotline, on 1300 364 352 for assistance.

Contact us

Health Services Commissioner
Complaints and Information
Telephone: (61 3) 8601 5200
Toll Free: 1800 136 066
Fax No.: (61 3) 8601 5219
TTY No. 1300 550 275
E-mail: hsc@health.vic.gov.au

or write to:

Health Services Commissioner
30th Floor
570 Bourke Street
Melbourne. 3000
Victoria, Australia