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Office of the Health Services Commissioner
What's new
Health privacy seminar
Annual Report 2015
The Office of the Health Services Commissioner is now on Twitter - @OHSC_Victoria
Office of the Health Services Commissioner - Response to the Study of people lodging a complaint with the Health Services Commissioner
Lodging a Complaint Online
Health Records Act Online Training - Now Free

Office of the Health Services Commissioner

Do you have concerns about a health service provider or your health privacy? We may be able to help through our free and confidential service.
The Office of the Health Service Commissioner is impartial, meaning we do not advocate for one party against another. Our role is to:

  • Help people make their concerns known to health services providers.
  • Protect people’s right of access to their health information.
  • Conciliate, formally or informally, between consumers and providers of services.
  • Assist in the resolution of complaints.
  • Use information obtained and lessons learned to recommend improvements to services.

Get in touch with us and we will talk you though your options:

Call: 1300 582 113
Fax: (61 3) 9032 3111
E-mail: hsc@dhhs.vic.gov.au

Write to or visit:
Health Services Commissioner
Level 26
570 Bourke Street
Melbourne. 3000
Victoria, Australia
DX Number 210182


What's New

Submission to the inquiry into services for people with autism spectrum disorder

The OHSC recently provided a submission to the Family and Community Development Parliament Committee’s inquiry into services for people with autism spectrum disorder (ASD). As an entity established to receive and resolve complaints from health service consumers in Victoria, we have a keen interest in identifying issues relating to the health system’s provision of adequate access, information and support to people with ASD and their families. Read our public submission here.

Free Seminar: Health Privacy -An introduction to the Health Records Act 2001 (Vic)

This free introductory seminar is targeted at staff of agencies and health services which collects, discloses or holds health information in Victoria. It will provide an overview of Victorian
privacy legislation, with focus on health. Health Privacy Principles, case studies and organisational responsibilities will be covered and there will be opportunities for questions and
discussion.

Dates: Wednesday 19 October 2016

Time: 10:00 AM to 12:00 PM

Location: Office of the Health Services Commissioner
Level 26
570 Bourke Street
Melbourne

Registrations are essential. Please fax your registration form to 03 9032 3111 or email the form to hra@dhhs.vic.gov.au at least 2 weeks prior to your chosen seminar date.

  Application form - Free Seminar Health Privacy

The Health Services Commissioner is now on Facebook and Twitter

Follow us on twitter and like our page on Facebook for updates, ideas and resources on complaints management, healthcare quality, patient rights, medical ethics and more

 

 

 

 
 
Last updated: 27 April, 2016
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For general enquiries to the Department of Health telephone 61 3 90960000