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Make a complaint

Page contents: Online | By phone | By email | By mail | Download complaint form | Lodging a complaint

There are several ways for you to send us your complaint.

Online

You can now make an online complaint. This is the quickest and easiest way to reach us.

By phone:

To discuss your complaint, get advice on taking your complaint directly to a provider, or for assistance filling out your complaint form call us on 1300 582 113 between 10am and 4pm, Monday to Friday.

When you contact us the Assessment Officer will:

  • Listen
  • Talk you through your options
  • Help you fill out your complaint form if required
  • Help you to take your complaint to the service provider
  • Put you in touch with other people who can help if we cannot.

By email:

Download the complaint form and email the completed form to hsc@dhhs.vic.gov.au

By mail:

Download the complaint form and post the completed form to:

Office of the Health Services Commissioner
26th Floor
570 Bourke Street
MELBOURNE, VICTORIA 3000

Download complaint form

  Complaint form - Office of the Health Services Commissioner

More information on lodging a complaint

For more about your rights and the complaint process, visit the How to make a complaint section.

An information sheet for complainants is also available to read and download.

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Last updated: 4 April, 2016
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