What's new New law: Complaints involving registered health professionals and student health professionals Health Privacy: An introduction to the Health Records Act 2001 Media release: Investigation into Shamir Shalom - November 2009 Report: Investigation into Shamir Shalom - November 2009 Health Services Commissioner: Annual Report 2009 Your Privacy Rights Explained for the Vision Impaired From the Victorian Privacy Commissioner website. Charter of Human Rights and Responsibilities Act Health Professions Registration Act Guide to Complaint Handling in Health Care Services - Training packages "Problem with a Health Service or concerns about translating and interpreting services?" - brochure for download in English and 24 other languages

Office of the Health Services Commissioner

Problem with a health service or concerns about your health privacy? We can help.

The Health Services Commissioner:

• Service is free and confidential
• Helps people make their concerns known to health services providers.
• Protects your right of access to your health information.
• Conciliates formally or informally, between consumers and providers of services.
• Assists in the resolution of complaints.
• Uses information obtained and lessons learned to recommend improvements to services.

What's New

New law from 1 July 2010:

Complaints involving registered health professionals and student health professionals

On 1 July 2010 the law about HSC consultation with health professional registration boards changed, except for Chinese medicine, medical radiation practitioners who will be registered nationally from 2012.

New arrangements for consultation and referral of a complaint about an individual registered health professional, or a student undertaking studies to become a registered health professional, have been developed.

Food complaints

Do you have a complaint about food handling? Contact the local council in the area where the premise is located. Most councils have an Environmental Health Officer, or duty officer, to handle these complaints. Go to the Municipal Association of Victoria site for council contact details.

If the council is unable to help you, phone the Victorian Department of Human Services, Public Health, Food Safety Hotline, on 1300 364 352 for assistance.

Contact us

Health Services Commissioner
Complaints and Information
Telephone: (61 3) 8601 5200
Toll Free: 1800 136 066
Fax No.: (61 3) 8601 5219
TTY No. 1300 550 275
E-mail: hsc@dhs.vic.gov.au

or write to:

Health Services Commissioner
30th Floor
570 Bourke Street
Melbourne. 3000
Victoria, Australia