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Office of the Health Services Commissioner
What's new
Health privacy seminar
Annual Report 2015
The Office of the Health Services Commissioner is now on Twitter - @OHSC_Victoria
Half yearly report July - December 2014
Office of the Health Services Commissioner - Response to the Study of people lodging a complaint with the Health Services Commissioner
Changes to the Federal Privacy Law
Office of the Health Services Commissioner 2013-2015 Strategic Plan
Lodging a Complaint Online
Health Records Regulations 2012
Health Records Act Online Training - Now Free
Your Privacy Rights Explained for the Vision Impaired
From the Victorian Privacy Commissioner website.

Office of the Health Services Commissioner

Problem with a health service or concerns about your health privacy? We can help.

The Health Services Commissioner:

  • Provides a free and confidential service
  • Helps people make their concerns known to health services providers.
  • Protects your right of access to your health information.
  • Conciliates formally or informally, between consumers and providers of services.
  • Assists in the resolution of complaints.
  • Uses information obtained and lessons learned to recommend improvements to services.

What's New

Free Seminar: Health Privacy -An introduction to the Health Records Act 2001 (Vic)

This free introductory seminar is targeted at staff of agencies and health services which collects, discloses or holds health information in Victoria. It will provide an overview of Victorian privacy legislation, with focus on health. Health Privacy Principles, case studies and organisational responsibilities will be covered and there will be opportunities for questions and discussion.

Dates: Wednesday 27 April 2016 and Wednesday 19 October 2016

Time: 10:00 AM to 12:00 PM

Location: Office of the Health Services Commissioner
Level 26
570 Bourke Street
Melbourne

Registrations are essential. Please fax your registration form to 03 9032 3111 or email the form to hra@dhhs.vic.gov.au at least 2 weeks prior to your chosen seminar date.

  Application form - Free Seminar Health Privacy

Health Services Commissioner delivers more outcomes

Victoria's Health Services Commissioner is receiving more complaints and delivering a greater number of outcomes than ever before, according to a report tabled in Parliament on 7 October, 2015.

The OHSC annual report shows 3,436 new complaints were received in the 2014-15 reporting year, which is a 10 per cent rise on the previous year and 23 per cent more than two years ago.

Health Services Commissioner Dr Grant Davies said the increase in demand was due to several factors including increased consumer awareness of rights and the OHSC's overhaul of operations that made it easier for consumers to lodge health care complaints.

"This year has been one of renewal and modernisation in the way the Office of the Health Services Commissioner serves the Victorian community," Dr Davies said.

"We have brought a greater focus to accessibility and flexibility in how we manage complaints, leading to more being accepted and, importantly, a greater number of outcomes achieved for complainants."

Access the full report from the Annual/quarterly reports section.

The Office of the Health Services Commissioner is now on Twitter - @OHSC_Victoria

Follow us for updates, ideas and resources on complaints management, healthcare quality, patient rights, medical ethics and more.

Study of people lodging complaints with the Victorian Health Services Commissioner

In 2012, the Health Services Commissioner commissioned a study which was the first of its type in Australia, entitled a Study of people lodging complaints with the Victorian Health Services Commissioner (‘the Study’). The purpose of the Study was to understand the perceptions and experiences of people who lodge a complaint with the Office of the Health Services Commissioner. The Study’s findings were reflected in the review of the Health Services (Conciliation and Review) Act 1987 undertaken during 2012 by an Expert Panel appointed by the Minister for Health, the Hon. David Davis MLC. This ultimately led to the introduction of new health complaints legislation into Parliament on 2 September 2014, the Healthcare Quality Commissioner Bill 2014.

The Office is making changes in response to the Study which will contribute to achieving a number of our key Strategic Plan goals and are likely to result in:

  • improved user experience for all parties
  • increased level of satisfaction with the complaints management outcome and process
  • reduction in the time taken to resolve complaints
  • streamlined internal and external referral/transfers
  • greater staff satisfaction.

Read the final report of the Study and the Commissioner’s response to it - Response to the Study of people lodging complaints with the Victoiran Health Services Commissioner.


Office of the Health Services Commissioner is relocating

From Monday 28 October 2013 the address for the OHSC is

Level 26
570 Bourke Street
Melbourne 3000

Telephone
1300 582 113

Facsimile
(61 3) 9032 3111

DX Number 210182

Online Training - Now Free

Health Records Act Online Training


Contact us

Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (61 3) 9032 3111
E-mail: hsc@dhhs.vic.gov.au

or write to:

Health Services Commissioner
Level 26
570 Bourke Street
Melbourne. 3000
Victoria, Australia

 

 
 
Last updated: 31 December, 2015
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