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July 2020

People outside emergency entrance jpeg
(Back) Monash ED associate nurse manager Carlee Buschgens, senior emergency physician Andre Vanzyl, emergency medicine deputy director James Fordyce, project co-ordinator Nicole Edwards, (front) mental health nurse Kim Gallaher, peer worker team leader Natasha Gore-Glenister and social worker Ruth Ronalds.

Monash ED engages with the community

An innovative model of care at Monash Medical Centre will enhance how the emergency department cares for some of the most vulnerable members of the community.

For people needing mental health support or affected by drugs or alcohol, the ENGAGE team will be ready to provide specialised care.

‘Monash Medical Centre is one of six emergency sites across Victoria to receive extra Department of Health and Human Services funding to boost specialist mental health, drug and alcohol services in our emergency department,’ said project co-ordinator Nicole Edwards.

‘We’re very pleased to add to the services already provided by our experienced and dedicated workforce.’

Additional consumer and family/carer lived-experience peer worker support, social work, nursing, medical and psychiatric resourcing will be available.

And a change to the model-of-care means patients and their family/carers will have shorter waits before being seen and assessed by the ENGAGE team.

The service will also introduce an assertive outreach service for up to 28 days following discharge from the emergency department.

The emergency department is being redeveloped with a separate mental health and alcohol and other drugs hub that will be located alongside the adult and paediatric emergency departments.

The ENGAGE team will occupy this new dedicated space in the expanded emergency department.