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February 2021

Lady looking at machine for registrationa nd temperature check jpeg
Daily registration and temperature checks are routine for everyone at DHSV – including CEO Sue McKee.

DHSV recognised for COVID care

Dental Health Services Victoria has been acknowledged by the International Hospital Federation’s Beyond the Call of Duty for COVID-19 program.

DHSV was recognised for its initiative and agility and an incredible capacity to innovate under extraordinary circumstances.

‘The IHF review committee found DHSV demonstrated outstanding efforts in proactively responding to the coronavirus pandemic,’ said Chief Executive Officer Susan McKee.

‘This is a tribute to our staff, consumers and stakeholders for their exceptional leadership, hard work, commitment and perseverance to keep everybody safe.’

DHSV joins 103 hospitals, health service providers and healthcare workers worldwide who went ‘beyond the call of duty’ in providing exceptional service and dedication amid the pandemic.

DHSV used COVID as a catalyst to improve services and outcomes with innovations including enhancement of clinical and service delivery models to reflect the principles of value-based healthcare, the introduction of the electronic oral health record and integrated telehealth capabilities, digital innovation leading to paperless systems and processes, it also reviewed low-value services and refined patient-facing processes to better support patients along their oral health journey.

‘A strong consultative and collaborative approach and adoption of shared decision-making principles were crucial to the successful implementation of these activities,’ Ms McKee said.

Beyond the Call of Duty for COVID-19 is an IHF initiative sponsored by the Ashikaga-Nikken Group and the International Federation of Pharmaceutical Manufacturers and Associations.