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April 2019

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Peninsula Health’s Kim Heriot and Trish O’Neill.

Awards for Peninsula Health ED projects

Peninsula Health has been recognised for its innovative work at the Better Care Victoria patient flow partnership awards.

The service won the most improved patient flow and best collaborator categories.

‘It’s all about patient care – that’s what flow is,’ said Frankston emergency department acting operations director Trish O’Neill.

The patient flow partnership is a collaboration between 15 health services working towards improving ED access and removing barriers within the patient journey.

‘Through the partnership we have embedded a whole-of-hospital approach to patient flow,’ said medical ward nurse unit manager Kim Heriot.

‘In the past, the focus has just been on the emergency department but now we’re looking at daily operating systems, huddles, rapid rounds – all of the things that facilitate patient flow.’

Peninsula Health was recognised at the awards for a few projects, including work led by the medical wards.

‘We streamlined the process for transferring patients from acute to sub-acute sites, so doctors at each site talk directly to each other to speed up the process,’ Ms Heriot said.

‘The primary results show a reduced length of stay on acute wards.

‘We also introduced weekend discharges during winter by employing a nurse to facilitate discharges, working closely with medical, sub-acute and nursing staff.’

Another project recognised was the ED’s new model of care, which has decreased wait times for patients and improved patient satisfaction.

’We introduced a team-based model of care, so that when a patient presents at triage, we colour code them and they are allocated to a team, instead of one doctor.

‘This enables senior early decision making and more efficient team-based care to manage the flow of patients in the ED,’ Ms Heriot said.