HealthSMART Services
The Service Desk
The service desk acts as central point of contact between HealthSMART Services and its clients and triages incidences as they come in. The service desk ensures that the job is correctly assigned to the right technical team, monitors its progress and keeps clients informed as to its status. Infra is used to report on HealthSMART’s adherence to service level agreements. The service desk operates 24 hours a day, seven days a week.