Consumer & community participation

Arnstein, S., (1969), A Ladder of Citizen Participation, Journal of American Institute of Planners, Vol 57, No 4, pp 176–182.

Communitybuilders.nsw is an interactive electronic clearing house for everyone involved in community level social, economic and environmental renewal including community leaders, community and government workers, volunteers, program managers, academics, policy makers, youth and seniors. For further information visit the communitybuilders.nsw web site.

Community engagement in the NSW planning system has a website with a centralised source of reference material for anyone keen to improve the quality of community engagement in this system at local, regional or State levels. While it is NSW focused, it contains a broad range of tools to help with community engagement. For further information visit the Community engagement in the NSW planning system web site.

Consumer Focus Collaboration (2000) Education and training for consumer participation in health care: resource guide and final report, Canberra, Commonwealth Department of Health and Aged Care.

Consumer Focus Collaboration (2000) Feedback participation and consumer diversity, literature review and annotated bibliography, Canberra, Commonwealth Department of Health and Aged Care.

Consumer Focus Collaboration (2001) Review of the existing models of reporting to consumers on health service quality, Canberra, Commonwealth Department of Health and Aged Care.

Consumer Focus Collaboration (2001) The evidence supporting consumer participation in health, Canberra, Commonwealth Department of Health and Aged Care.

Consumers' Health Forum of Australia (1999) Fourth Edition, Guidelines for consumer representatives: suggestions for consumer or community representatives working on committees, Lyons (ACT): Consumers' Health Forum of Australia.

Department of Human Services (2000) Community advisory committee guidelines and community advisory committees: an aid to community participation, Victorian Government Department of Human Services, Melbourne. Downloadable from the Consumer information and participation program web site. See also a range of publications related to the consumer information and participation program for Victoria's public hospitals at this site.

Department of Human Services (2002) A supplementary report on primary care partnerships consumer, carer and community participation, Victorian Government Department of Human Services, Melbourne. Downloadable from the PCP website (under publications).

Department of Human Services (2003) Building community partnerships: consumer, carer and community participation in primary care partnerships, Victorian Government Department of Human Services, Melbourne. Downloadable from the PCP website (under publications).

Department of Public Health, Flinders University and South Australian Community Health Research Unit (2000), Improving health services through consumer participation: a resource guide for organisations, Canberra, Commonwealth Department of Health and Aged Care.

The Health Issues Centre Inc. provides an email bulletin, a journal, resources, research and training related to consumer participation. Visit the Health Issues Centre web site.

The National Resource Centre for Consumer Participation in Health (NRCCPH) is a:

• clearinghouse for information on consumer feedback and participation methodologies
• centre of excellence where people can seek advice and assistance to develop, implement and evaluate consumer participation methods and models
• centre for research and special projects on consumer participation topics.

For further information visit the National Resources Centre for Consumer Participation in Health web site.

References

SPICE Consulting (1998), The kit: a guide to the advocacy we choose to do. A resource kit for consumers of mental health services and family carers, Canberra: Mental Health Branch Commonwealth Department of Health and Family Services.

Tatyzo, M., Hirst, R., Murray, C and Verity, F. (1995) The little purple book of community repping, Kookaburra Press, Adelaide.

Victorian Department of Human Services (1999) A guide to participation for older Victorian’s, Aged Care Division, Melbourne.

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