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HACC Active Service Model communications toolkit
The HACC ASM communications toolkit has been developed to provide HACC funded service providers in Victoria with tools and resources to assist them to communicate the Active Service Model approach in a clear and consistent way.
It has been developed with two primary target groups in mind: HACC clients, carers and the community and non-HACC funded service providers.
A copy of the toolkit has been forwarded to each HACC funded service provider in Victoria.
The toolkit has the following components:
The handbook provides background information on the development and purpose of the HACC Active Service Model communications toolkit; advice on how the components are intended to be used; conditions for their use; and an overview of the components themselves.
This is a brochure to describe HACC services as if organisations are already operating from an Active Service Model approach. It has been developed to ensure a consistency of message. It does not refer to specific service types but describes an overall approach to general HACC service delivery.
The fact sheet has been developed as an easy to print off resource to communicate HACC services from an ASM approach. It has the same text as the brochure but laid out in a much simpler design.
There are five versions of the poster available for use as illustrated. The posters may be printed as A4 or A3.Poster 1. Woman at letterbox
Poster 2. Two people doing tai chi
Poster 3. Man with plant
Poster 4. Woman with dog
Poster 5. Event version of woman at letterbox
The brochure, factsheets and one of the posters have been translated into the following languages: Arabic, Chinese (traditional and simplified), Croatian, Greek, Italian, Macedonian, Polish, Russian, Serbian, Turkish and Vietnamese. These are the most preferred languages spoken by almost 80 per cent of current HACC service users from culturally and linguistically diverse backgrounds. The electronic files for these are included on the toolkit DVD and low res pdf files are available for download on the following page - www.health.vic.gov.au/hacc/asm_languages.htm
Following this first phase of release of the HACC ASM communications toolkit, if there is sufficient interest from the sector, the department will explore further translations into other languages.
The image bank has been developed to provide images useful in communicating an ASM approach and to provide images that HACC service providers can use in their own material for communicating an ASM approach. These images are of actual HACC clients, carers volunteers and workers. To ensure these images are used appropriately and in accordance with the wishes of the individuals, the department must review and approve each proposed use before the image is used in any communications material. To do this you need to forward a completed copy of the Request to use ASM communications toolkit images form together with a near final copy of the draft communication material.
More details on this and the approval process are outlined in the ASM communications handbook on page 6.
ASM communications toolkit handbook (2267kb, pdf)
For more information on the HACC ASM communications toolkit or to feed back any comments or concerns, please contact either
your regional industry consultant or HACC PASA; or
Kath Paine (613) 9096 2163 or Kath.email@example.com.