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Active Service Model
The HACC Program in Victoria is implementing three key initiatives; Active Service Model (ASM), the Assessment framework and Diversity planning and practice (LINK) in order to refocus HACC services to a more capacity-building, person centred approach.
The goal of the Active Service Model is to assist people in the HACC target group to live in the community as independently and autonomously as possible. In this context, independence refers to the capacity of people to self-manage the activities of their daily life, including social and community participation. Autonomy refers to making decisions about one’s life.
Not all HACC clients will be able to live in the community without some form of assistance. The goal of this initiative is to enable clients to
The Victorian HACC active service model is based on the premise that all clients have the potential to make gains in their wellbeing and that HACC services can support people to make these gains. The ASM initiative aims to strengthen good practice and build service providers’ capacity using a quality improvement approach.
The ASM in Victoria has been developed as a result of similar work in the UK, New Zealand and Western Australia.
The approach is relevant for all HACC clients from those who can benefit from short term, early intervention to those with more complex needs who require continuing support.
The principles underpinning the Active Service Model are that:
What are the core components of the Active Service Model?The core components of ASM are:
The defining characteristic is a focus on people’s strengths rather than their deficits, and the idea that everyone has some capacity to improve their health and wellbeing.
The HACC Program Manual (2013) Part 3 outlines the Victorian approach to care: the active service model. The description of each HACC funded activity in the manual describes how services can be provided to people with an active service approach.
Resources and supports for agencies
A range of resources to assist agencies to implement the Active Service Model approach are available from the following page: Active service model resources.
For more information about the Active Service Model initiative contact Kath Paine (613) 9096 2163 or Kath.Paine@dhhs.vic.gov.au