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HACC Program brochure
Page content: Overview | Help available in my home | Help available in my community | Would I be able to get HACC services? | Will I have to pay for a HACC service? | Are you caring for someone at home? | More information for carers | Where is more information available? | Document for download | In your language
The Home and Community Care (HACC) Program provides a range of basic support services to frail older people and people with disabilities who are experiencing difficulties in managing daily tasks but who wish to continue living at home. The Program also supports their carers and families.
The HACC Program targets its services to those who have the greatest need for them and/or the greatest capacity to benefit from them. Agencies providing services will assess your needs and provide you with information about your choices. After assessment, agencies decide what services can be allocated to you. It is important to understand that in many places there are more people wanting services than there are services available. It is agencies’ responsibility to make sure services are allocated fairly and on the basis of need.
HACC services are provided by local councils, community health centres and some community organisations including Aboriginal and ethno-specific organisations.
You may be able to access HACC services if you are:
You, your doctor, a family member or friend can contact your local council, community health centre or ethnic community organisation to ask about HACC services. Before you can receive a HACC service, the staff will discuss with you and determine if you are eligible. If eligible an assessment worker will come and talk over with you what help you might need and what help might be available.
Most services charge a fee. Your income level and ability to pay are considered. Special consideration is given to people with limited finances.
Caring for a frail older person or a person with a disability can be very hard and you may at times need a rest. If you are caring for someone who has a disability or mental or chronic illness who is unable to look after him/herself, you may be eligible for a HACC service. This service is called Respite.
Respite can give you a break while a trained worker looks after the person you care for in either their home or by taking them on an outing. In most cases respite is planned ahead, but it may be provided as an emergency service.
There is information and support available to help you find temporary residential respite accommodation if you need to have a longer break.
Carers Victoria: Offers carer support groups, carer counselling, free resources such as an information kit full of advice on caring at home in community languages, training and information. Contact the Commonwealth Carer Resource Centre 1800 242 636 (free call during business hours).
Seniors Information Victoria: Can be contacted on 1300 13 50 90.
HACC Program brochure - Arabic (81kb, pdf)
Please note that if agencies use these brochures with the HACC Logo, they must be signatories to the HACC Logo Deed of Sub-Licence. For details, please contact Christine Adams (Christine.Adams@health.vic.gov.au), or your Regional Department of Health HACC Program Adviser, through your Regional DH Office at www.health.vic.gov.au/doh/regions.htm