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Volunteers in Victorian Emergency Departments program manual

Research has shown that volunteers can make an important contribution to improving patient, carer and staff experiences in Victorian public hospital emergency departments (ED).

In recognition of the valuable contribution of volunteers in Victorian EDs, the Department of Health funded the Australian Red Cross to prepare the Volunteers in Victorian Emergency Departments (VED) program manual to assist Victorian hospitals implement, administer and deliver a volunteer program in their own emergency department.

The manual, released in August 2010, provides a comprehensive framework for operating an emergency department volunteer program.

The manual has been designed as:

  • a reference tool for all emergency department staff
  • a tool to assist in training new staff
  • a tool to assist in training new volunteers.

A copy of the manual and documents included in the appendix section at the end of the manual are available for download below.

Volunteers in Victorian Emergency Departments (VED) program manual

Adobe Acrobat icon Volunteers in Victorian Emergency Departments (VED) program manual (1.3MB, pdf)

Adobe Acrobat icon Volunteers in Victorian Emergency Departments (VED) program manual and attachments (2.2MB, pdf)

Volunteers in Victorian Emergency Departments (VED) policy document

Adobe Acrobat icon Volunteers in Victorian Emergency Departments (VED) policy document (155kb, pdf)

Volunteers in Victorian Emergency Departments (VED) program manual attachments – Section 4: Appendices

Checklists and forms
Microsoft Word icon Introduction session checklist (42kb, MS Word)
Microsoft Word icon Interview stage checklist (36kb, MS Word)
Microsoft Word icon Training session checklist (44kb, MS Word)

Microsoft Word icon Community engagement form (61kb, MS Word)
Microsoft Word icon Incident report form (45kb, MS Word)
Microsoft Word icon Memorandum of understanding (44kb, MS Word)
Microsoft Word icon Monthly reporting form (54kb, MS Word)
Microsoft Word icon Record of counselling pro forma (24kb, MS Word)
Adobe Acrobat icon Reimbursement claim form (37kb, pdf)
Microsoft Word icon Volunteer application form (85kb, MS Word)
Microsoft Word icon Volunteer exit feedback form (88kb, MS Word)
Microsoft Word icon Volunteer interview form (53kb, MS Word)
Microsoft Word icon Volunteer learning and development evaluation form (49kb, MS Word)
Microsoft Word icon Volunteer probation feedback form (44kb, MS Word)
Microsoft Word icon Volunteer reference check form (42kb, MS Word)
Microsoft Word icon Volunteer turnover form (64kb, MS Word)

Police Record Check form - available from the Victoria Police website.
Working with Children Check form - available from the Department of Justice website.

Letters
Microsoft Word icon Successful application letter (24kb, MS Word)
Microsoft Word icon Unsuccessful application letter (23kb, MS Word)
Microsoft Word icon Volunteer dismissal notice (28kb, MS Word)
Microsoft Word icon Written warning pro forma (25kb, MS Word)

Presentations
Microsoft Powerpoint icon Introduction session presentation (40kb, MS Powerpoint)
Microsoft Powerpoint icon Training session presentation (963kb, MS Powerpoint)

Position description forms
Microsoft Word icon Volunteer liaison officer position description (64kb, MS Word)
Microsoft Word icon Volunteer position description (67kb, MS Word)

Spreadsheets, charts and figures
Microsoft Excel icon Recruitment tracker template (21kb, MS Excel)
Adobe Acrobat icon VED program implementation flowchart (24kb, pdf)
Adobe Acrobat icon VED program implementation costs and labour requirements for a low-volume ED (36kb, pdf)
Adobe Acrobat icon VED program maintenance costs and labour requirements for a low-volume ED (36kb, pdf)
Adobe Acrobat icon VED program implementation costs and labour requirements for a medium-volume ED (36kb, pdf)
Adobe Acrobat icon VED program maintenance costs and labour requirements for a medium-volume ED (36kb, pdf)
Adobe Acrobat icon VED program implementation costs and labour requirements for a high-volume ED (40kb, pdf)
Adobe Acrobat icon VED program maintenance costs and labour requirements for a high-volume ED (36kb, pdf)

Survey
Microsoft Word icon Working with differences survey (26kb, MS Word)

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Last updated: 30 August, 2010
Contact: This web site is managed and authorised by the Statewide Emergency Program Unit of the Metropolitan Health and Aged Care Services Division of the Victorian State Government, Department of Health, Australia

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For general enquiries to the Department of Health telephone 61 3 90960000