Current Publications
 Observation Medicine Self-Assessment Tool (PDF File 110KB) - July 2009
 Observation Medicine Self-Assessment Worksheet (MS Word File 453KB) - July 2009
Improving the Patient Experience Program - Improving the environment for older people in Victorian emergency departments - audit 2009 (PDF file KB) - May 2009
Discussion paper
Streaming care:
Fast track services in hospital emergency departments
2008 (PDF file 656KB)
Guidelines for the Victorian Emergency Department Care Coordination Program 2008 - Consultation Draft - November 2008 (PDF file 198KB)
Framework for the Victorian
General Practice Liaison Program
2007 - (Nov 2007)(PDF File 223KB)
CR&C Review of AHGP Co-located Clinics - July 2007 (PDF File 790KB)
Emergency Department Mental
Health Service Mapping Project
Report B
Service Development Opportunities 20 December 2007 (pdf file 233KB)
Better Faster Emergency care: Improving emergency care and access in Victoria's public hospitals" January 2007 (PDF File 2.75 MB)
Mental
Health Care - Framework for emergency department services - August
2007 (PDF
File 141KB)
General Practioner Liaison Program - Planning process 2007-10 (March 2007) (PDF File - 117kb)
Review
of Medihotels: future directions summary report October 2006 (PDF file
1,510KB)
Review
of the General Practice Liaison Program Final Report - August 2006
(PDF File 2.2 MB)
Patients
who ‘leave without being seen’ (LWBS) from an emergency
department - June 2005 (PDF File 421KB)
Metropolitan
Wide Hospital Early Warning (HEWS) Business Rules September 2002 (PDF
99 KB)
CEHSEU
Report: Models of Care
to Optimise Acute Length of Stay: Short Stay Observation Unit (SOU),
Medical Assessment and Planning Units (MAPU), Emergency Medical Units
(EMU) - August 2004 (PDF 1.73 MB)
Status
Report – Emergency Department Waiting Rooms:
Audit of Victorian Public Hospital Emergency Department Waiting Rooms
- January 2005 (PDF 656 KB)
Auditor
General’s Report: Managing
Emergency Demand in Public Hospitals - 26 May 2004 (PDF 1.46 MB)
Funds to improve physical amenity facilities in emergency department waiting
rooms were distributed to metropolitan, rural and regional emergency departments
in December 2005. These were used to improve signage and upgrade amenities
to cater for special needs patients such as the vision or hearing impaired,
the elderly, children and those with behavioural problems.
A
document outlining signage improvements is available. Communication Skills Training -Emergency Departments - Training Pilot Final Report - 23 January 2006 (PDF 1.16 MB)
A communication skills program for frontline emergency department staff
has been developed and successfully piloted across four Victorian hospitals.
This program will train up to 500 staff at locations throughout Victoria
in 2006.
A
document explaining the communications skills pilot program is available. Emergency - Signage Improvement Initiative/Emergency Departments - Final draft 15 February 2006 (PDF 523 KB)
Emergency
Access Strategy Consultation Draft - 21 September 2005 (PDF file 150KB)
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