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Contents
Statewide Emergency Program Home
Major Program Areas
Improving the Patient Experience
Consumer Information Materials for Victorian emergency departments

Mental Health and Victoria's Emergency Departments

Ambulance / Emergency Department Interface
Emergency Access Reference Committee
Emergency Care Improvement and Innovation Clinical Network
New Models of Care:
- Medihotels
- Observation Medicine
- Day Treatment Centres
- Fast Track
- Co-located GP Clinics
Supporting Information
Current Publications
Background Documents - Hospital Demand Management Strategy
Contact

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Welcome to the Statewide Emergency Program

This section of the Victorian Government Health Information Website contains general information on emergency department access to Victoria’s public hospitals. Timely and appropriate emergency department treatment is an important government service provided for all Victorians.

Patient demand for emergency department care is increasing as a result of an ageing population, a rise in the number of people with chronic disabilities, declining public access to General Practitioners (GPs) and new technologies that enable treatment for previously untreatable diseases and conditions.

Initiatives to improve emergency department services, facilities and waiting times are a priority for the Victorian Government.  A range of general and hospital-specific initiatives designed to improve and extend emergency access are being implemented across Victoria. They will:

  • Improve access, treatment and waiting times for all patients
  • Improve emergency department physical facilities
  • Improve treatment and access for targeted patient groups (including children, those with mental illness, the aged and those with complex needs)
  • Promote best practice and streamline care and clinical practice within Emergency Departments
  • Instigate and direct workforce reform within Emergency Departments
  • Improve the ways in which care is delivered

This website outlines the emergency department access initiatives being pursued in metropolitan and rural hospitals in Victoria. For more information on the Public Hospital system, including the physical location of Victoria’s emergency departments, please consult the Your Hospitals website.

What's New

Victorian Public Health Services Performance and Accountability Framework Business Rules 2008-09 - September 2008

Interim Critical Care Capacity Guidelines - June 2008 (PDF file 452KB)

Emergency Department Mental Health Service Mapping Project - Report B - Service Development Opportunities - Final (PDF File 233KB) 20 December 2007

GPLP Framework January 2008 (PDF File 223KB)

CR&C Review of AHGP Co-located Clinics November 2007 (PDF File 790KB)

Mental Health Care - Framework for emergency department services - August 2007 (PDF File 141KB)

General Practioner Liaison Program - Planning process 2007-10 (March 2007) (PDF File - 117kb)


Related Sites
Access and Metropolitan Performance Branch
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Related Information
Public Hospitals and Mental Health Services Policy and Funding Guidelines
Elective Surgery in Victoria
Hospital Admission Risk Program (HARP)
Better State of Hospitals Conference
Your Hospitals: Information about the public hospital system and reports on individual hospital performance - includes elective surgery 'time to treatment' information

Last updated: 12 September, 2008
Contact: This web site is managed and authorised by the Statewide Emergency Program Unit of the Metropolitan Health and Aged Care Services Division of the Victorian State Government, Department of Human Services, Australia

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For general enquiries to the Department of Human Services telephone 61 3 90960000