Consumer Information Materials for Victorian Emergency Departments

Research revealed consumers need information about the process of care in the emergency department.  To meet this need the Welcome to the emergency department brochure was developed and distributed for use in emergency department waiting rooms.

The Welcome to the emergency department brochure for distribution at triage desks is designed to meet patient and carer needs upon arrival in the emergency department, during care and at discharge.

Welcome to the Emergency Department - brochure June 2006 (PDF 266KB)

A series of emergency department factsheets have been developed to assist communication between emergency department clinicians and patients and/or carers. They provide condition specific health and medical information for people attending the emergency department.