Quality, Safety and Patient Experience

Acting Director: Martin Lum
Enquiries: Tel (61 3) 9096 7201
Email: Martin.Lum@health.vic.gov.au

Quality, Safety & Patient Experience is responsible for policy development, planning, resource allocation and monitoring of performance in relation to the systematic improvement of safety and quality in healthcare.

Branch structure

The Quality, Safety & Patient Experience branch comprises the following business units:

• Office of the Director
• Clinical Councils
• Policy and Strategy
• Quality and Safety Programs

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Related sites

Reporting requirements on incidents and adverse events

Office of the Director

Hospital emergency preparedness  
Victoria Public Healthcare Awards
Minister for Health Volunteer Awards

Clinical councils

Victorian Consultative Council for Anaesthetic Mortality and Morbidity
Victorian Surgical Consultative Council
Consultative Council on Obstetric & Paediatric Mortality & Morbidity

Policy and Strategy

Consumer, Carer and Community Participation and Information
Public Hospital Patient Charter
Victorian Patient Satisfaction Monitor
Public hospital accreditation in Victoria
Culturally and linguistically diverse patient issues
Credentialling and defining the scope of clinical practice
Ten Tips for Safer Health Care

Quality and Safety Programs

Quality Use of Medicines Program
Statutory immunity information for health services
Cleaning standards for Victorian public hospitals
Infection control and prevention in Victorias hospitals
Limited Adverse Occurrence Screening
Sentinel events
Open disclosure
Consultative councils and committees  
Risk watch newsletter
Blood Matters: better safer transfusion program (BeST) 
Incident Information System