Publications

• Consumer Leadership Report - produced by the Victorian Quality Council
  
• Consumer Leadership Literature Review - produced by the Victorian Quality Council
  
• Consumer Leadership Consulation Report - produced by the Victorian Quality Council
  
• Communicating with Consumers and Carers (part 1) -produced by the Victorian Quality Council
  
• Communicating with Consumers and Carers (part 2) -produced by the Victorian Quality Council
  
• Communicating with Consumers, Good Practice Guide to Providing Information - July 2000
• Communicating with Consumers Series, Volume 1, Well-Written Health Information Guide - July 2000
• Consumer and community self-assessment project Acute Services 2002/03 - April 2004
• Notifying and supporting people who have acquired a risk for Creutzfeldt-Jakob disease (CJD) as a result of medical treatment
• Participate in Health Conference - My story matters
• Participate in Health Conference - Making it work papers
• Seminar: Findings of the Evaluating Effectiveness of Participation projects – 15 September 2008
• Seminar: What to do when the evidence tells you something you don’t want to know? – 28 March 2008

Rural consumers travelling for health care

Checklists for people living in rural Victoria travelling for health care

• Before you leave home
• At the hospital
• Going home
• Handy travel and support contacts to help prepare for each stage of your journey for health care
• Resource kit for health services caring for rural consumers who travel for health care
  

Community Advisory Committees and Community Participation Plans

• Community advisory committee guidelines: Victorian public health services - Updated May 2006
• Evaluation of Community Advisory Committees
• For Health Services: What to include in a guide on consumer participation for your committees/group - 2004
• How to develop a community participation plan
• Victorian Government Response - Family and Community Development Committee Inquiry on the roles of Community Advisory Committees of Metropolitan Health Services - Parliament of Victoria May 2004 - June 2004

Doing it with us not for us

• Consultation Paper - Participation in your health service system : Victorian consumers, carers, and the community working together with their health service and the Department of Human Services
• Doing it with us not for us: Participation policy 2006-09
• Doing it with us not for us: Strategic Direction 2010-13
• Doing it with us not for us: Background report on participation standards and indicators
• Participation indicators - Participation in your health service system: Victorian consumers, carers and the community working together with their health service and the Department of Human Services

Participation on Department of Health Committees

• Department of Human Services Taxation Compliance: Committee Members and Withholding Tax - August 2004
• FAQ consumers, carers and community members participating on Department of Health committees
• Workshop: Health Issues Centre's Consumer Nominee Program and the supports it provides when recruiting consumers, carers and community members for committees – 9 September 2008.

Quality of Care publications

• Quality of care reports - guidelines and minimum reporting requirements for 2010-11
• Quality of care reports - guidelines and minimum reporting requirements for 2009-10
• Quality of care reports - guidelines and minimum reporting requirements for 2008-09
• Quality of care reports - guidelines and minimum reporting requirements for 2007-08
• Quality of care reports – guidelines and minimum reporting requirements for 2006–07
• Quality of Care Report Training for stand alone Community Health Centres 2006
• Quality of care reports – guidelines and minimum reporting requirements for 2005–06
• Quality Care Reporting Awards News
• Quality of Care Report Review Day Dec 05
• Quality of Care Reports - Guidelines and minimum reporting requirements for 2004/05
• Quality Care Report Guidelines and key messages 2002/03 - 2003/04
• Selection Criteria for Quality of Care Reporting Awards 2003/04
• Quality Care Report Guidelines and key messages 2001/02
• Feedback from the Quality of Care Report and Awards Planning Days 2004

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