Communicating with consumers, good practice guide to providing information

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Contents

1. Using the Kit
2. Improving Information Provision to Consumers
3. Changing Hospital Structures and Culture to Better Provide Information to Consumers
4. Providing Education for those Living with a Chronic Illness
5. Improving Access to Services for People from Non-English Speaking Backgrounds
6. Developing Interpreting/Language Services
7. Providing Information to Rural Consumers
8. Providing Information to Carers
9. Developing Written Information
10. Establishing Hospital Education and Information Centres
11. Providing Information to Consumers in Outpatient Departments
12. Providing Information to Consumers Requiring Elective Procedures
13. Providing Information to Consumers in Hospital
14. Providing Information for Discharge
15. Ensuring Quality Improvement in Information Provision
16. Exploring the Case Studies of Existing Models
17. References
Appendix

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"Communicating with Consumers, Good Practice Guide to Providing Information"
Electronically Published July 2000 (2,014kb, pdf)

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