Waiting time measurement within Community Health Services
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Overview
Measuring waiting times consistently across the sector enables benchmarking across agencies, can identify local resource allocation, service model and service planning issues, and good practice strategies for managing high demand. It can also provide evidence that supports funding applications.
The Primary Health Branch is implementing a more robust approach to demand measurement in Community Health Services (CHSs) which is aligned with other relevant program areas. This includes the collection of continuous client level data based on clear business rules and definitions. This will be implemented from May 2008.
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 Waiting time measurement within Community Health Services - Practice Guidelines April 2008 (120kb, pdf)
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