Towards a Demand Management Framework for Community Health Services

Page content: Overview | Download document | Consumer Pathway through Service Coordination | For further information

Overview

This document outlines the basic principles underpinning equitable and timely access to community health services, provides tools for prioritising clients requiring services and identifies systems and strategies to manage clients throughout the client journey. It incorporates feedback received following the release of a draft for consultation in August 2007.

For more information, including presentations from the Demand Management Forum: Improving Access to Community Health Services held 31 August 2007 see Demand Management.

Download document

Towards a Demand Management Framework for Community Health Services - February 2008 (988kb, pdf).

Consumer Pathway through Service Coordination

A flowchart of a consumer's pathway through service coordination is available. This flowchart identifies the activities undertaken throughout this process, and includes the use of tools to assess urgency and level of risk. The Priority Tools included in the Towards a Demand Management Framework can be utilised for this purpose.

See the Primary Care Partnerships website

For further information

Contact:

Megan Slattery (Wed - Thurs)
Ph: (61 3) 9096-8455
Email: megan.slattery@dhs.vic.gov.au

Samara Phillips (Monday & Wednesday)
Ph: (61 3) 9096-8455
Email: samara.phillips@dhs.vic.gov.au

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