Service Access Models: a way forward. Resource guide for community health
services
Page content: Overview | Download
documents
Overview
This resource guide is an initiative of the Service Coordination Industry
Consultant (Community Health), funded by the Victorian Department of Human
Services Community and Women’s Health Program.
Integrated service access models support efficient, effective and consistent
consumer access to services. They also reflect individual organisation characteristics
and local circumstances, and further embed community health within the service
system. This resource guide has been developed to assist Community Health Service
(CHS) managers to review, select, implement and evaluate service access models.
It outlines the importance of service access models in supporting Service Coordination
and provides a summary of the context. It identifies various service access
models and describes and compares benefits and challenges associated with each.
Factors influencing the selection of a service access model and the desirable
outcomes an
effective service access system can support are articulated. It includes implementation
and change management strategies, as well as evaluation methodologies.
Download documents
 Service
Access Models: a way forward - Resource guide for community health services
(1,200kb, pdf)
Service
access models: a way forward - Toolkit - part 1: Service access model implementation
support tools (243kb, pdf)
 Service
access models: a way forward - Toolkit - part 1: Service access model implementation
support tools (253kb, MS Word)
Service
access models: a way forward - Toolkit - part 2: Review of current Service
Access infrastructure, systems and practice (215kb, pdf)
Service
access models: a way forward - Toolkit - part 2: Review of current Service
Access infrastructure, systems and practice (282kb, MS Word)
Service
access models: a way forward - Toolkit - part 3: Model conceptualisation
and consumer pathways (722kb, pdf)
Service
access models: a way forward - Toolkit - part 3: Model conceptualisation
and consumer pathways
support tools (429kb, MS Word)
Service
access models: a way forward - Toolkit - part 4: Implementation (988kb, pdf)
Service
access models: a way forward - Toolkit - part 4: Implementation
(1221kb, MS Word)
Service
access models: a way forward - Toolkit - part 5: Policies, procedures and
workforce support (257kb, pdf)
Service
access models: a way forward - Toolkit - part 5: Policies, procedures and
workforce support (327kb, MS Word)
Service
access models: a way forward - Toolkit - part 6: Templates and Checklists
(416kb, pdf)
Service
access models: a way forward - Toolkit - part 6: Templates and Checklists (775kb, MS Word)
top of page
|
